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D7800 nighthawk not recognising seagate expansion desktop drive 3TB

GUKA
Follower

D7800 nighthawk not recognising seagate expansion desktop drive 3TB

Hi,

My d7800 nighthawk is not recognising my seagate expansion desktop drive 3TB, but does recognise a WD passport drive so I know that the USB1 is working.

 

According to this netgear website, the seagate 3TB is supported, so should work. It has been reformatted to exFAT as from what I have read this is best for large files and supports both MAC and windows.

 

Any advice gratefully received.

Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 1 of 2
antinode
Guru

Re: D7800 nighthawk not recognising seagate expansion desktop drive 3TB

> According to this netgear website, [...]

   Which page?  "this netgear website" is a big place.

> [...] the seagate 3TB is supported, so should work. It has been
> reformatted to exFAT as from what I have read this is best for large
> files and supports both MAC and windows.

   "I have read" where, exactly?  You might try reading this:

      https://kb.netgear.com/24059/

      The router supports the following file system types for full
      read/write access:
      [...]

> [...] but does recognise a WD passport drive [...]

   What's the file system on that disk?  (I'd guess not exFAT.)

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