× NETGEAR would like to hear from you about specific features so we can improve your experience. To participate in this survey please click HERE.
Reply

Firmware update 1.0.3.36_1.0.1.chk

2Beers
Tutor

Firmware update 1.0.3.36_1.0.1.chk

After installing firmware the router fails to boot with only the power light showing a steady amber and the only other light showing is the ethernet port that the cable is plugged into. I have tried to tftp the firmware to the modem but no success. Using the router on BT Infinity.

with windows 10 also not sure that I am using tftp correctly.

 

can anyone help please have only had the router since yesterday.

 

apologies if this is in the wrong area

Message 1 of 6
2Beers
Tutor

Re: Firmware update 1.0.3.36_1.0.1.chk

it is a D8500 – Nighthawk Tri-Band WiFi VSDL/ADSL Modem Router

Message 2 of 6

Re: Firmware update 1.0.3.36_1.0.1.chk


@2Beers wrote:

....only the power light showing a steady amber 

 

This is a sign that the firmware flash failed. If a simple factory reset does not work, you need to get into recovery mode.

 

To get into recovery mode, press the reset button as you turn the thing on, and keep it presses until the power LED starts to flash.

 

After you have done that you need to use tftp to write the firmware into the device's memory.

 

The tftp instructions are here:

 

How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support

 

Follow those details for setting up the local IP address. But you probably don't have to go to the trouble if downloading a tftp clients. In Windows 10 at least, it is a buried feature that you can enable.

 

How to enable TFTP client on Windows 10
 

Now ping the modem's IP address as set up according to the instructions. 

 

If that works, you are ready to use tftp to write the firmware to the modem/router.

 

One trick to make it is easier is to navigate to the folder that holds the local copy of the firmware, then right click and tell it to "Command Prompt Here". The you can issue the tftp command without having to include the folder path.

 

If the process is successful, it will tell you "Transfer successful...." followed by some numbers.

 

At the end of the process, the device should restart itself.

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 6
2Beers
Tutor

Re: Firmware update 1.0.3.36_1.0.1.chk

Tried that but the power light never changes I should add that when powering up with the reset held in all the indicator lights flash then go off except for the power light and the ethernet port light and using tftp2 just times out. 

 I fear that the router may be beyond recovery as it doesnt seem to recognise that a network cable is plugged in although its showing on the router.

 

Thanks

 

Message 4 of 6

Re: Firmware update 1.0.3.36_1.0.1.chk


@2Beers wrote:

Tried that but the power light never changes 

 


What does it look like when you try to put it into recovery mode?

 

What colour is the power LED?

 

If it stays solid amber, then you are stuffed.

 



...it doesnt seem to recognise that a network cable is plugged in although its showing on the router.

 


What doesn't recognise that the network cable is plugged in? The PC?

 

I assume that the PC's LAN is fine with other devices.

 

Might be simpler just to return it to the supplier.

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 6
2Beers
Tutor

Re: Firmware update 1.0.3.36_1.0.1.chk

Think you may be right will return it after the New year hols

Message 6 of 6
Discussion stats
  • 5 replies
  • 782 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E