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Hp printer connected wireless is visible to PC connected to the network, using netgear router R6230

rklee
Aspirant

Hp printer connected wireless is visible to PC connected to the network, using netgear router R6230

I have an HP wireless printer that is not showing as available on any of my computer( 1 Mac, 2  windows 10 64 bit). I check the printer and it says it's connected to the wireless network, but you can not ping from the computer or the router. Does anyone have any ideas?

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 6
antinode
Guru

Re: Hp printer connected wireless is visible to PC connected to the network, using netgear router R6

> I have an HP wireless printer [...]

 

   Has it a model number?  HP makes more than one, doesn't it?

 

> [...] I check the printer and it says it's connected to the wireless
> network, [...]

 

   How, exactly, are you doing this "check", and what, exactly, does the
(unspecified) printer "say"?  As usual, showing actual actions with
their actual results (error messages, LED indicators, ...) can be more
helpful than vague descriptions or interpretations.

 

   Does the (unspecified) printer appear in the router's Attached
Devices report?  Is the printer connected to a "guest" network?

 

> [...] you can not ping from the computer or the router.

 

   "can not" is not a useful problem description.  Actual command?
Actual error message?  See "As usual, [...]", above.

 

   What are the IP addresses of all these devices?

Message 2 of 6
rklee
Aspirant

Re: Hp printer connected wireless is visible to PC connected to the network, using netgear router R6

 I have an HP wireless printer [...]

 

   Has it a model number?  HP makes more than one, doesn't it? HP envy 4500

 

> [...] I check the printer and it says it's connected to the wireless
> network, [...] I checked this by doing a wireless test print, which gave me an IP address of 192.168.1.20

 

   How, exactly, are you doing this "check", and what, exactly, does the
(unspecified) printer "say"?  As usual, showing actual actions with
their actual results (error messages, LED indicators, ...) can be more
helpful than vague descriptions or interpretations.I have a solid blue wireless light on the printer, which shows it's connect to the network. This is not a printer issue, it's a network issue.

 

   Does the (unspecified) printer appear in the router's Attached
Devices report?  Is the printer connected to a "guest" network? It is connected to 2.4 networks, not the guest network

 

> [...] you can not ping from the computer or the router.

 

   "can not" is not a useful problem description.  Actual command? 
Actual error message?  See "As usual, [...]", above.

Request timed out

Reply from 192.168.1.2: bytes=192 time=168ms TTL=1

Request timed out

Request timed out

 

   What are the IP addresses of all these devices?192.168.1.x

Message 3 of 6
antinode
Guru

Re: Hp printer connected wireless is visible to PC connected to the network, using netgear router R6

> [...] I checked this by doing a wireless test print, [...]

 

   What does "wireless test print" mean to you?  Are you sending a
command to the printer using the wireless network, or are you pressing
buttons on the printer, or what?

 

> [...] Actual command? [...]

 

   Still wondering.  Does the computer/device where you're running
"ping" have a wired or wireless connection to the router?

 

   If all your devices are on the "192.168.1.*" subnet (which implies a
subnet mask of "255.255.255.0" everywhere), and none is a wireless
"guest", then everyone should be able to talk to everyone else.  I seem
to recall having seen reports of wireless isolation (supposedly a
"guest"-only firmware feature) being applied too broadly, which could
stop wired-wireless communication.

 

   You might want to report your firmware version, and try a settings
reset, followed by a manual reconfiguration.  Loading a different
firmware version might also be interesting.

Message 4 of 6
rklee
Aspirant

Re: Hp printer connected wireless is visible to PC connected to the network, using netgear router R6

The ping test that I used was from the router itself, Second I tried to ping the Printer from my mac, both windows machines. My printer has the ability to a wireless test print that will tell me all of the settings to the network the print is on. You are incorrect in your assumption that it is on the guest network. The printer is on the same subnet both of my pc and Mac. The printer was working fine until I installed this new router. The router sees the printer. Like I said before none of the computers when trying to load drivers can see the IP address to the printer or communicate with it. 

Message 5 of 6
rklee
Aspirant

Re: Hp printer connected wireless is visible to PC connected to the network, using netgear router R6

I was able to resolve the issue. A factory reset of the router resolved the issue with being able to communicate between the wired network and wireless. Thanks for the help!

Message 6 of 6
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