- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: BR500 Connectivity Issue - Subscribe Here for Updates
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10AM , 11/16/2019 PST.
All servers operational. No service disruption, no new issue reported.
Region |
10AM |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
87 |
87 |
88 |
92 |
94 |
90 |
94 |
2: US-E |
77 |
77 |
81 |
76 |
80 |
82 |
83 |
3: EU |
69 |
69 |
71 |
68 |
70 |
68 |
66 |
4: US-E |
62 |
62 |
63 |
63 |
62 |
60 |
58 |
5: US-W |
67 |
65 |
71 |
64 |
66 |
67 |
63 |
6: US-W |
97 |
96 |
95 |
97 |
97 |
95 |
98 |
7: EU |
60 |
61 |
61 |
64 |
60 |
62 |
63 |
8: US-E |
61 |
59 |
64 |
60 |
63 |
62 |
66 |
Total |
580 |
576 |
594 |
584 |
592 |
586 |
591 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM , 11/16/2019 PST.
There was big connection drop right after each proxy dropped some connections at same time (10:11AM), average 15 connections per server,
Total dropped from 580 to 460. We are trying to find out root cause. A war room is ongoing.
1AM , 11/17/2019 PST.
VPN conductor server 02 ran into Java program high CPU issue at 10:11AM, 11/16/2019.
Due to high CPU usage (just below 90% default CPU warning), connections associated with the server were affected:
Below are before and after issue connection number and connection drop for each proxy server.
Most hit is Oregon servers with 72 connections drop, followed by Virginia 40 drop, and Europe server dropped 22 connections.
None of the drop is large enough to trigger warning because most connections were with conductor server 01.
Oregon 1: 87 - 65 = 22
Virginia 1: 77 - 63 = 14
Ireland 1: 69 - 64 = 5
Virginia 2: 62 - 50 = 12
Oregon 2: 67 - 46 = 21
Oregon 3: 97 - 68 = 29
Ireland 2: 60 - 43 = 17
Virginia 3: 61 - 47 = 14
========================
Total 580 446 134
Oregon server: 72
Virginia: 40
Ireland: 22
Discovered near 10PM update.
CloudOPS team fixed the issue by restarting service of conductor 02.
All services were restored at 1AM, 11/17/2019. Below are current connection numbers:
Region |
1AM/17 |
10AM/16 |
-1Day |
-1.5D |
-2D |
-2.5D |
-3D |
-3.5D |
1: US-W |
82 |
87 |
87 |
88 |
92 |
94 |
90 |
94 |
2: US-E |
57 |
77 |
77 |
81 |
76 |
80 |
82 |
83 |
3: EU |
81 |
69 |
69 |
71 |
68 |
70 |
68 |
66 |
4: US-E |
50 |
62 |
62 |
63 |
63 |
62 |
60 |
58 |
5: US-W |
85 |
67 |
65 |
71 |
64 |
66 |
67 |
63 |
6: US-W |
94 |
97 |
96 |
95 |
97 |
97 |
95 |
98 |
7: EU |
64 |
60 |
61 |
61 |
64 |
60 |
62 |
63 |
8: US-E |
74 |
61 |
59 |
64 |
60 |
63 |
62 |
66 |
Total |
587 |
580 |
576 |
594 |
584 |
592 |
586 |
591 |
For 120 affected connections:
Most user’s VPN connection should have recovered by itself.
In rare cases, VPN service might need to be updated with correct info(if user’s site to site is OK, but client can’t join the VPN group).
This can be done though following method:
- Recommended method: User login GUI page: https://ip-of-router/support.html switch to any other proxy server
- Or move router out of and add back to VPN group
- Or restart VPN service though SDM connection
- Or restart router
Aftermath of conductor server Java issue:
Proxy server 01 and 02 memory usage have been increasing, need to close watch
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10AM , 11/17/2019 PST.
All servers operational. Total connection number was 584.
CloudOPS to perform integrity check before working hours.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM , 11/17/2019 PST.
All servers operational. Still waiting for BEC to run database check scripts to access impact of restarting conductor 02 server.
Region |
10PM |
-15Hours |
-21Hours |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
84 |
84 |
82 |
87 |
87 |
88 |
92 |
2: US-E |
64 |
56 |
57 |
77 |
77 |
81 |
76 |
3: EU |
66 |
77 |
81 |
69 |
69 |
71 |
68 |
4: US-E |
54 |
56 |
50 |
62 |
62 |
63 |
63 |
5: US-W |
83 |
86 |
85 |
67 |
65 |
71 |
64 |
6: US-W |
86 |
90 |
94 |
97 |
96 |
95 |
97 |
7: EU |
70 |
65 |
64 |
60 |
61 |
61 |
64 |
8: US-E |
61 |
69 |
74 |
61 |
59 |
64 |
60 |
Total |
568 |
583 |
587 |
580 |
576 |
594 |
584 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
11AM , 11/18/2019 PST.
All servers operational. Total connections is 560 which is 30 less than peak connection 590+.
Some users might have been hit by conductor server 02 incident but have not reported/found issue yet.
Proxy server 01 and 02 don’t seem to be 100% healthy, they contributed to bulk of 30 connection drop.
Region |
11AM |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
76 |
84 |
84 |
82 |
87 |
87 |
88 |
2: US-E |
58 |
64 |
56 |
57 |
77 |
77 |
81 |
3: EU |
64 |
66 |
77 |
81 |
69 |
69 |
71 |
4: US-E |
53 |
54 |
56 |
50 |
62 |
62 |
63 |
5: US-W |
87 |
83 |
86 |
85 |
67 |
65 |
71 |
6: US-W |
89 |
86 |
90 |
94 |
97 |
96 |
95 |
7: EU |
71 |
70 |
65 |
64 |
60 |
61 |
61 |
8: US-E |
62 |
61 |
69 |
74 |
61 |
59 |
64 |
Total |
560 |
568 |
583 |
587 |
580 |
576 |
594 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM , 11/18/2019 PST.
All servers operational. No VPN issue reported from customer.
Region |
10PM |
-0.5Day |
-1Day |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
77 |
76 |
84 |
84 |
82 |
87 |
87 |
2: US-E |
58 |
58 |
64 |
56 |
57 |
77 |
77 |
3: EU |
58 |
64 |
66 |
77 |
81 |
69 |
69 |
4: US-E |
52 |
53 |
54 |
56 |
50 |
62 |
62 |
5: US-W |
86 |
87 |
83 |
86 |
85 |
67 |
65 |
6: US-W |
88 |
89 |
86 |
90 |
94 |
97 |
96 |
7: EU |
72 |
71 |
70 |
65 |
64 |
60 |
61 |
8: US-E |
61 |
62 |
61 |
69 |
74 |
61 |
59 |
Total |
552 |
560 |
568 |
583 |
587 |
580 |
576 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
11AM , 11/20/2019 PST.
All servers operational. Although no new case reported, few users are still affected by VPN group info issue. Trying to unblock all affected users ASAP.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
61 |
70 |
83 |
77 |
76 |
84 |
84 |
2: US-E |
57 |
53 |
56 |
58 |
58 |
64 |
56 |
3: EU |
80 |
62 |
53 |
58 |
64 |
66 |
77 |
4: US-E |
50 |
51 |
50 |
52 |
53 |
54 |
56 |
5: US-W |
86 |
88 |
94 |
86 |
87 |
83 |
86 |
6: US-W |
85 |
80 |
88 |
88 |
89 |
86 |
90 |
7: EU |
69 |
67 |
69 |
72 |
71 |
70 |
65 |
8: US-E |
69 |
65 |
65 |
61 |
62 |
61 |
69 |
Total |
557 |
536 |
558 |
552 |
560 |
568 |
583 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM , 11/20/2019 PST.
All servers operational. No issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
52 |
61 |
70 |
83 |
77 |
76 |
84 |
2: US-E |
58 |
57 |
53 |
56 |
58 |
58 |
64 |
3: EU |
76 |
80 |
62 |
53 |
58 |
64 |
66 |
4: US-E |
51 |
50 |
51 |
50 |
52 |
53 |
54 |
5: US-W |
87 |
86 |
88 |
94 |
86 |
87 |
83 |
6: US-W |
85 |
85 |
80 |
88 |
88 |
89 |
86 |
7: EU |
66 |
69 |
67 |
69 |
72 |
71 |
70 |
8: US-E |
65 |
69 |
65 |
65 |
61 |
62 |
61 |
Total |
540 |
557 |
536 |
558 |
552 |
560 |
56 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
11AM, 11/21/2019 PST.
External notes:
· All servers operational.
· One of US western VPN server restarted and up to 86 connections may be affected between 10:20PM, 11/20 and 1:20AM, 11/21 California time.
Region |
Current |
0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
50 |
52 |
61 |
70 |
83 |
77 |
76 |
2: US-E |
65 |
58 |
57 |
53 |
56 |
58 |
58 |
3: EU |
84 |
76 |
80 |
62 |
53 |
58 |
64 |
4: US-E |
52 |
51 |
50 |
51 |
50 |
52 |
53 |
5: US-W |
83 |
87 |
86 |
88 |
94 |
86 |
87 |
6: US-W |
83 |
85 |
85 |
80 |
88 |
88 |
89 |
7: EU |
68 |
66 |
69 |
67 |
69 |
72 |
71 |
8: US-E |
64 |
65 |
69 |
65 |
65 |
61 |
62 |
Total |
549 |
540 |
557 |
536 |
558 |
552 |
560 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM, 11/21/2019 PST.
External notes:
· All servers operational.
· No issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
42 |
50 |
52 |
61 |
70 |
83 |
77 |
2: US-E |
69 |
65 |
58 |
57 |
53 |
56 |
58 |
3: EU |
82 |
84 |
76 |
80 |
62 |
53 |
58 |
4: US-E |
51 |
52 |
51 |
50 |
51 |
50 |
52 |
5: US-W |
86 |
83 |
87 |
86 |
88 |
94 |
86 |
6: US-W |
79 |
83 |
85 |
85 |
80 |
88 |
88 |
7: EU |
67 |
68 |
66 |
69 |
67 |
69 |
72 |
8: US-E |
64 |
64 |
65 |
69 |
65 |
65 |
61 |
Total |
540 |
549 |
540 |
557 |
536 |
558 |
552 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10AM, 11/22/2019 PST.
External notes:
- All servers operational.
- One user reported that VPN user may not see all available VPN group(s), this is a known issue that we are trying to unblock all affected users as soon as possible.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
41 |
42 |
50 |
52 |
61 |
70 |
83 |
2: US-E |
68 |
69 |
65 |
58 |
57 |
53 |
56 |
3: EU |
88 |
82 |
84 |
76 |
80 |
62 |
53 |
4: US-E |
45 |
51 |
52 |
51 |
50 |
51 |
50 |
5: US-W |
86 |
86 |
83 |
87 |
86 |
88 |
94 |
6: US-W |
72 |
79 |
83 |
85 |
85 |
80 |
88 |
7: EU |
61 |
67 |
68 |
66 |
69 |
67 |
69 |
8: US-E |
69 |
64 |
64 |
65 |
69 |
65 |
65 |
Total |
530 |
540 |
549 |
540 |
557 |
536 |
558 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
11PM, 11/22/2019 PST.
External notes:
- All servers operational.
- No issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
36 |
41 |
42 |
50 |
52 |
61 |
70 |
2: US-E |
68 |
68 |
69 |
65 |
58 |
57 |
53 |
3: EU |
89 |
88 |
82 |
84 |
76 |
80 |
62 |
4: US-E |
49 |
45 |
51 |
52 |
51 |
50 |
51 |
5: US-W |
88 |
86 |
86 |
83 |
87 |
86 |
88 |
6: US-W |
75 |
72 |
79 |
83 |
85 |
85 |
80 |
7: EU |
62 |
61 |
67 |
68 |
66 |
69 |
67 |
8: US-E |
68 |
69 |
64 |
64 |
65 |
69 |
65 |
Total |
535 |
530 |
540 |
549 |
540 |
557 |
536 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10AM, 11/23/2019 PST.
External notes:
- All servers operational.
- No issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
35 |
36 |
41 |
42 |
50 |
52 |
61 |
2: US-E |
68 |
68 |
68 |
69 |
65 |
58 |
57 |
3: EU |
88 |
89 |
88 |
82 |
84 |
76 |
80 |
4: US-E |
47 |
49 |
45 |
51 |
52 |
51 |
50 |
5: US-W |
89 |
88 |
86 |
86 |
83 |
87 |
86 |
6: US-W |
81 |
75 |
72 |
79 |
83 |
85 |
85 |
7: EU |
59 |
62 |
61 |
67 |
68 |
66 |
69 |
8: US-E |
71 |
68 |
69 |
64 |
64 |
65 |
69 |
Total |
538 |
535 |
530 |
540 |
549 |
540 |
557 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM, 11/23/2019 PST.
External notes:
- All servers operational.
- No issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
37 |
35 |
36 |
41 |
42 |
50 |
52 |
2: US-E |
67 |
68 |
68 |
68 |
69 |
65 |
58 |
3: EU |
91 |
88 |
89 |
88 |
82 |
84 |
76 |
4: US-E |
45 |
47 |
49 |
45 |
51 |
52 |
51 |
5: US-W |
89 |
89 |
88 |
86 |
86 |
83 |
87 |
6: US-W |
79 |
81 |
75 |
72 |
79 |
83 |
85 |
7: EU |
59 |
59 |
62 |
61 |
67 |
68 |
66 |
8: US-E |
67 |
71 |
68 |
69 |
64 |
64 |
65 |
Total |
534 |
538 |
535 |
530 |
540 |
549 |
540 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
9AM, 11/24/2019 PST.
External notes:
- All servers operational.
- No issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
36 |
37 |
35 |
36 |
41 |
42 |
50 |
2: US-E |
68 |
67 |
68 |
68 |
68 |
69 |
65 |
3: EU |
91 |
91 |
88 |
89 |
88 |
82 |
84 |
4: US-E |
47 |
45 |
47 |
49 |
45 |
51 |
52 |
5: US-W |
89 |
89 |
89 |
88 |
86 |
86 |
83 |
6: US-W |
78 |
79 |
81 |
75 |
72 |
79 |
83 |
7: EU |
58 |
59 |
59 |
62 |
61 |
67 |
68 |
8: US-E |
67 |
67 |
71 |
68 |
69 |
64 |
64 |
Total |
534 |
534 |
538 |
535 |
530 |
540 |
549 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
9PM, 11/24/2019 PST.
External notes:
- All servers operational.
- One user reported a known issue that VPN group could not be deleted. We are working on resolving this issue for all affected users.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
37 |
36 |
37 |
35 |
36 |
41 |
42 |
2: US-E |
70 |
68 |
67 |
68 |
68 |
68 |
69 |
3: EU |
91 |
91 |
91 |
88 |
89 |
88 |
82 |
4: US-E |
47 |
47 |
45 |
47 |
49 |
45 |
51 |
5: US-W |
89 |
89 |
89 |
89 |
88 |
86 |
86 |
6: US-W |
77 |
78 |
79 |
81 |
75 |
72 |
79 |
7: EU |
59 |
58 |
59 |
59 |
62 |
61 |
67 |
8: US-E |
67 |
67 |
67 |
71 |
68 |
69 |
64 |
Total |
537 |
534 |
534 |
538 |
535 |
530 |
540 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
1:45 am , 11/25/2019 PST.
Update
- One of the proxy server in the Ireland region went down at 12:46 am PST and got recovered at 1:20 am.
- somewhere total of 97 connection would have been impacted.
- All servers operational now.
Recommendation :
Most user’s VPN connection should have recovered by itself.
In rare cases, VPN service might need to be updated with correct info(if user’s site to site is OK, but client can’t join the VPN group).
This can be done though following method:
Recommended method: User login GUI page: https://ip-of-router/support.html switch to any other proxy server
Or move router out of and add back to VPN group
Or restart VPN service though SDM connection
Or restart router
Region |
current |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
37 |
37 |
36 |
37 |
35 |
36 |
41 |
42 |
2: US-E |
73 |
70 |
68 |
67 |
68 |
68 |
68 |
69 |
3: EU |
85 |
91 |
91 |
91 |
88 |
89 |
88 |
82 |
4: US-E |
49 |
47 |
47 |
45 |
47 |
49 |
45 |
51 |
5: US-W |
91 |
89 |
89 |
89 |
89 |
88 |
86 |
86 |
6: US-W |
76 |
77 |
78 |
79 |
81 |
75 |
72 |
79 |
7: EU |
63 |
59 |
58 |
59 |
59 |
62 |
61 |
67 |
8: US-E |
70 |
67 |
67 |
67 |
71 |
68 |
69 |
64 |
Total |
544 |
537 |
534 |
534 |
538 |
535 |
530 |
540 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10AM , 11/25/2019 PST.
External notes:
- All servers operational.
- One of Europe VPN server was restarted at 1:20AM PST, 11/15. VPN connections facilitated by this server may experience connection issue between 12:46AM and 1:20AM PST, 11/25/19
Region |
10AM |
1:45AM |
-0.5Day |
1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
38 |
37 |
37 |
36 |
37 |
35 |
36 |
41 |
2: US-E |
71 |
73 |
70 |
68 |
67 |
68 |
68 |
68 |
3: EU |
86 |
85 |
91 |
91 |
91 |
88 |
89 |
88 |
4: US-E |
49 |
49 |
47 |
47 |
45 |
47 |
49 |
45 |
5: US-W |
92 |
91 |
89 |
89 |
89 |
89 |
88 |
86 |
6: US-W |
80 |
76 |
77 |
78 |
79 |
81 |
75 |
72 |
7: EU |
66 |
63 |
59 |
58 |
59 |
59 |
62 |
61 |
8: US-E |
70 |
70 |
67 |
67 |
67 |
71 |
68 |
69 |
Total |
552 |
544 |
537 |
534 |
534 |
538 |
535 |
530 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM , 11/25/2019 PST.
External notes:
- All servers operational.
- One customer reported issue with site to site VPN connection, the connection appeared to be restored by firmware VPN connection watchdog.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
36 |
38 |
37 |
36 |
37 |
35 |
36 |
2: US-E |
69 |
71 |
70 |
68 |
67 |
68 |
68 |
3: EU |
83 |
86 |
91 |
91 |
91 |
88 |
89 |
4: US-E |
46 |
49 |
47 |
47 |
45 |
47 |
49 |
5: US-W |
93 |
92 |
89 |
89 |
89 |
89 |
88 |
6: US-W |
78 |
80 |
77 |
78 |
79 |
81 |
75 |
7: EU |
65 |
66 |
59 |
58 |
59 |
59 |
62 |
8: US-E |
69 |
70 |
67 |
67 |
67 |
71 |
68 |
Total |
539 |
552 |
537 |
534 |
534 |
538 |
535 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
1PM , 11/26/2019 PST.
External notes:
- All servers operational.
- Some users were not able to delete VPN group, the issue should have been fixed. All VPN group operations should be functional, please contact our support if issues persist.
- Several VPN users don’t see all available VPN groups, we are working on the issue.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
45 |
36 |
38 |
37 |
36 |
37 |
35 |
2: US-E |
68 |
69 |
71 |
70 |
68 |
67 |
68 |
3: EU |
98 |
83 |
86 |
91 |
91 |
91 |
88 |
4: US-E |
51 |
46 |
49 |
47 |
47 |
45 |
47 |
5: US-W |
89 |
93 |
92 |
89 |
89 |
89 |
89 |
6: US-W |
89 |
78 |
80 |
77 |
78 |
79 |
81 |
7: EU |
66 |
65 |
66 |
59 |
58 |
59 |
59 |
8: US-E |
68 |
69 |
70 |
67 |
67 |
67 |
71 |
Total |
574 |
539 |
552 |
537 |
534 |
534 |
538 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM , 11/26/2019 PST.
External notes:
- All servers operational.
- No new issue reported.
- For some rare cases, VPN group may not show up for VPN user. We are testing solution for this issue.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
43 |
45 |
36 |
38 |
37 |
36 |
37 |
2: US-E |
68 |
68 |
69 |
71 |
70 |
68 |
67 |
3: EU |
98 |
98 |
83 |
86 |
91 |
91 |
91 |
4: US-E |
57 |
51 |
46 |
49 |
47 |
47 |
45 |
5: US-W |
91 |
89 |
93 |
92 |
89 |
89 |
89 |
6: US-W |
90 |
89 |
78 |
80 |
77 |
78 |
79 |
7: EU |
63 |
66 |
65 |
66 |
59 |
58 |
59 |
8: US-E |
66 |
68 |
69 |
70 |
67 |
67 |
67 |
Total |
576 |
574 |
539 |
552 |
537 |
534 |
534 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
9AM , 11/27/2019 PST.
Notes:
- All servers operational.
- No new issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
-3.5D |
1: US-W |
45 |
43 |
45 |
36 |
38 |
37 |
36 |
37 |
2: US-E |
71 |
68 |
68 |
69 |
71 |
70 |
68 |
67 |
3: EU |
107 |
98 |
98 |
83 |
86 |
91 |
91 |
91 |
4: US-E |
55 |
57 |
51 |
46 |
49 |
47 |
47 |
45 |
5: US-W |
83 |
91 |
89 |
93 |
92 |
89 |
89 |
89 |
6: US-W |
94 |
90 |
89 |
78 |
80 |
77 |
78 |
79 |
7: EU |
65 |
63 |
66 |
65 |
66 |
59 |
58 |
59 |
8: US-E |
71 |
66 |
68 |
69 |
70 |
67 |
67 |
67 |
Total |
591 |
576 |
574 |
539 |
552 |
537 |
534 |
534 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
1AM , 11/28/2019 PST.
notes:
- All servers operational.
- No new issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
46 |
45 |
43 |
45 |
36 |
38 |
37 |
2: US-E |
70 |
71 |
68 |
68 |
69 |
71 |
70 |
3: EU |
108 |
107 |
98 |
98 |
83 |
86 |
91 |
4: US-E |
60 |
55 |
57 |
51 |
46 |
49 |
47 |
5: US-W |
83 |
83 |
91 |
89 |
93 |
92 |
89 |
6: US-W |
95 |
94 |
90 |
89 |
78 |
80 |
77 |
7: EU |
60 |
65 |
63 |
66 |
65 |
66 |
59 |
8: US-E |
69 |
71 |
66 |
68 |
69 |
70 |
67 |
Total |
591 |
591 |
576 |
574 |
539 |
552 |
537 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10PM , 11/28/2019 PST.
External notes:
- All servers operational.
- No new issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
46 |
49 |
46 |
45 |
43 |
45 |
36 |
2: US-E |
65 |
69 |
70 |
71 |
68 |
68 |
69 |
3: EU |
109 |
107 |
108 |
107 |
98 |
98 |
83 |
4: US-E |
64 |
61 |
60 |
55 |
57 |
51 |
46 |
5: US-W |
83 |
81 |
83 |
83 |
91 |
89 |
93 |
6: US-W |
99 |
98 |
95 |
94 |
90 |
89 |
78 |
7: EU |
60 |
58 |
60 |
65 |
63 |
66 |
65 |
8: US-E |
61 |
65 |
69 |
71 |
66 |
68 |
69 |
Total |
587 |
588 |
591 |
591 |
576 |
574 |
539 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: BR500 Connectivity Issue - Subscribe Here for Updates
10AM, Friday, 11/29/2019 PST.
External notes:
- All servers operational.
- No new issue reported.
Region |
Current |
-0.5Day |
-1D |
-1.5D |
-2D |
-2.5D |
-3D |
1: US-W |
47 |
46 |
49 |
46 |
45 |
43 |
45 |
2: US-E |
64 |
65 |
69 |
70 |
71 |
68 |
68 |
3: EU |
116 |
109 |
107 |
108 |
107 |
98 |
98 |
4: US-E |
63 |
64 |
61 |
60 |
55 |
57 |
51 |
5: US-W |
79 |
83 |
81 |
83 |
83 |
91 |
89 |
6: US-W |
96 |
99 |
98 |
95 |
94 |
90 |
89 |
7: EU |
59 |
60 |
58 |
60 |
65 |
63 |
66 |
8: US-E |
65 |
61 |
65 |
69 |
71 |
66 |
68 |
Total |
589 |
587 |
588 |
591 |
591 |
576 |
574 |