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Re: BR500 Connectivity Issue - Subscribe Here for Updates
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Current Status: Normal
10AM, Wednesday, 02/19/2020, PST.
External notes:
- VPN service is normal, no incident reported.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Current Status: VPN Server is unstable
Starting 3AM, 02/24/2020, PST, VPN servers became unstable after system software(VPN unrelated) update, we are still investigating.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
9AM, Monday, 02/24/2020, PST.
Current Status: VPN Server is still under debugging post system maintenance.
External notes:
- VPN is not fully back to service after scheduled system upgrades. Engineering is working to bring back full service ASAP.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
2:30PM, Monday, 02/24/2020, PST.
Current Status: VPN Server is back to normal.
External notes:
- VPN servers are now fully operational. There are a few users may run into VPN group management issue, we will resolve these issues ASAP.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Current Status: Normal
External notes:
- VPN servers are now fully operational.
- If the VPN client does not connect back automatically, manually log out, then log in to try again.
- If the site-to-site connection between the routers does not re-establish, browse to the local GUI of the BR500 router https://<ip_of_BR500>/support.html, and switch the connection to any available VPN server IP address in the list that is near your location. You only need to do this from any one of the BR500s in each VPN group to re-establish the connection through the selected VPN server.
- If these steps do not resolve the issue, use the Insight app or Insight Cloud Portal to restart the BR500 routers.
- There are a few users may run into VPN group management issue, we will resolve these issues ASAP.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Current Status: Normal
External notes:
- VPN servers are fully operational.
- If the VPN client does not connect back automatically, manually log out, then log in to try again.
- If the site-to-site connection between the routers does not re-establish, browse to the local GUI of the BR500 router https://<ip_of_BR500>/support.html, and switch the connection to any available VPN server IP address in the list that is near your location. You only need to do this from any one of the BR500s in each VPN group to re-establish the connection through the selected VPN server.
- If these steps do not resolve the issue, use the Insight app or Insight Cloud Portal to restart the BR500 routers.
- There are a few users may run into VPN group management issue, we will resolve these issues ASAP.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
9:30AM, Thursday, February 27, 2020, PST
Current Status: Normal
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
10:00AM, Monday, 3/2/2020, PST
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
10:00AM, Super Tuesday, 3/3/2020, PST
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
9:40AM, Wednesday, 3/4/2020, PST
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
9:30AM, Thursday, 3/5/2020, PST
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
9:40AM, Friday, 3/6/2020, PST
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
10:10AM, Sunday, 3/8/2020, PST, Happy International Women’s Day.
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
9:15AM, Sunday, 3/9/2020, PST.
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Current Status: Normal
External notes:
- VPN server operations are normal.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Update: 3/16 6:53 PDT
Customers may be experiencing intermittent VPN connection issues if connecting to the Virginia or Ireland VPN servers. The team is working on it and will provide an update when resolved.
Update 3/16 11AM PDT
Intermittent issues are expected to continue until at least 6PM PDT
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
Update 3/17/2020 11AM PDT
We continue to work to resolve the current issues from 3/16. It is expected that it will be corrected by end of the day.
Thank you for your continued patience.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
4:40PM, Tuesday, 3/17/2020, PDT.
Current Status: Servers are normal, but connection devices may need actions to reconnect.
Please help to draft a public note.
Notes:
• VPN server operations are restored to normal, we apologieze for the inconvenience.
• If your VPN group did not recover automatically, please try one of following options
- If the VPN client does not connect back automatically, manually log out, then log in to try again.
- If the site-to-site connection between the routers does not re-establish, browse to the local GUI of the BR500 router https://<ip_of_BR500>/support.html, and switch the connection to any available VPN server IP address in the list that is near your location. You only need to do this from any one of the BR500s in each VPN group to re-establish the connection through the selected VPN server.
- If these steps do not resolve the issue, use the Insight app or Insight Cloud Portal to restart the BR500 routers.
- Finally, please contact tech support
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
1:20PM, Thursday, 3/18/2020, PDT.
Current Status: We are still facing intermittent VPN connections issue.
External notes:
- We are still experience VPN stability issue. Engineering is working around clock to bringing it back as soon as possible.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
1:00PM, Friday, 3/19/2020, PDT.
Current Status: We are still facing intermittent VPN connections issue.
Notes:
• We are still experience VPN stability issue. Engineering is working around clock to bringing it back as soon as possible.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
8:00AM, Sunday, 3/22/2020, PDT.
Current Status: VPN servers are normal.
External notes:
· VPN services are back to normal.
· If VPN connection still has issue
- For client to site connection, logout and login client to restore connection
- For site to site connection
- Login any BR500 GUI page at https://ip_of_br500/support.html, move to any VPN server near your region
- If above step does not restore, reboot routers in VPN group
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
4:00PM, Wednesday, 3/25/2020, PDT.
Current Status: VPN servers are not fully functional, existing connections may be intermittently dropped, new connections may take several tries to get connected.
External notes:
· VPN services performance has been degraded since 8AM, 03/25/2020 PDT, we are trying to restore full performance ASAP.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
10AM, Thursday, 3/26/2020, PDT.
Current Status: VPN servers are not fully functional, existing connections may be intermittently dropped, new connections may take several tries to get connected.
External notes:
· VPN services performance has been degraded since 8AM, 03/25/2020 PDT, we are trying to restore full performance ASAP.
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Re: BR500 Connectivity Issue - Subscribe Here for Updates
2:00PM, Thursday, 3/26/2020, PDT.
Current Status: VPN servers are not fully functional, existing connections may be intermittently dropped, new connections may take several tries to get connected.
External notes:
· VPN services performance has been degraded since 8AM, 03/25/2020 PDT, we are trying to restore full performance ASAP.