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Can't load switch web interface, it doesn't return pings, but still passes network traffic
Hello, any help with this problem is appreciated:
I'm unable to load the web interface of our switch (from multiple computers, browsers, etc), it doesn't return pings, but it continues to pass network traffic.
I've physically restarted the switch but that did not solve the problem.
I've installed the software "Netgear Smart Control Center" on a PC connected to the switch, but the software does not find the switch.
I also installed the USB Console Driver and was able to successfully connect and login to the switch over USB using Tera Term, but I'm unfamiliar with the tool, even after looking through the CLI user manual.
Re: Can't load switch web interface, it doesn't return pings, but still passes network traffic
Hi Aesterling,
Because the IP address of ezConfig is same as default network/management VLAN IP address on M5300. So the old IP address will lost when input a new one just like configre new IP address on same port.
There is a configuration alter about management IP address of ezConfig like below:
(SW1) #ezconfig
EZ Configuration Utility -------------------------------- Hello and Welcome! This utility will walk you thru assigning the IP address for the switch management CPU. It will allow you to save the changes at the end. After the session, simply use the newly assigned IP address to access the Web GUI using any public domain Web browser.
....
.....
.......
Assigning an IPv4 address to your switch management
IPv4 address has been assigned manually. What do you want to do? C - Change IPv4 address. D - Assign IPv4 address for the switch using DHCP Mode(current IPv4 address will be lost). N - Skip this option and go to the next question. Q - Quit. ? - Help. (C/D/N/Q/?)? C
Re: Can't load switch web interface, it doesn't return pings, but still passes network traffic
Thanks Daniel_Z,
The switch is a M5300-52G3. I hadn't run the CLI ezconfig because I wasn't sure if it would reset the port configuration that I had previously setup. This morning I did run ezconfig and found that the switch has lost its static ip, network mask, and gateway settings. After I entered those the web interface is working properly again!
Why would have those settings been reset without any user intervention?
Re: Can't load switch web interface, it doesn't return pings, but still passes network traffic
Hi Aesterling,
Because the IP address of ezConfig is same as default network/management VLAN IP address on M5300. So the old IP address will lost when input a new one just like configre new IP address on same port.
There is a configuration alter about management IP address of ezConfig like below:
(SW1) #ezconfig
EZ Configuration Utility -------------------------------- Hello and Welcome! This utility will walk you thru assigning the IP address for the switch management CPU. It will allow you to save the changes at the end. After the session, simply use the newly assigned IP address to access the Web GUI using any public domain Web browser.
....
.....
.......
Assigning an IPv4 address to your switch management
IPv4 address has been assigned manually. What do you want to do? C - Change IPv4 address. D - Assign IPv4 address for the switch using DHCP Mode(current IPv4 address will be lost). N - Skip this option and go to the next question. Q - Quit. ? - Help. (C/D/N/Q/?)? C
