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Forum Discussion
Solved
Unable to Delete a Number of Photos
I am unable to delete a number of photos from the Meural Canvas App.
- The photos always show up in the "All Uploads" folder no matter what I do.
- These photos have the linked photo icon but they are not in my linked folder.
- If I try to delete these photos I receive the message:
"Note that items from Linked Albums can only be deleted using the native photos app."
Things I have tried:
- Unlinking all albums.
- Deleting the photos from my iPhone.
- Reseting the Canvas frame.
- Deleting the Canvas App from my iPhone and then reinstalling it.
- Restarting my iPhone.
Despite all this the same photos always appear as linked photos the All Uploads folder... and then they synch with my Canvas frame. I am guessing they must be cloud cached with Netgear somehow.
How can I get these deleted?
Figured it out finally...
- Login to: my.meural.com (using your Netgear account)
- Delete the photos there.
Couple of things Netgear might address:
- The existence of my.meural.com accounts should be better noted. Didn't know my.meural.com accounts existed until digging deep into this.
- App software should have been able to delete the unlinked images.
- App software shouldn't have showed those images as linked when they were not.
Hope this helps someone else.