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D3600 loses all settings on every reboot

ijon
Aspirant

D3600 loses all settings on every reboot

Hi,
After upgrade to version V1.0.0.64_1.0.1 D3600 loses all settings on every reboot. Could you provide instruction how to downgrade this firmware to version V1.0.0.47_1.0.1 on this device ?

Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 1 di 39
antinode
Guru

Re: D3600 loses all settings on every reboot

> [...] instruction how to downgrade this firmware to version
> V1.0.0.47_1.0.1 on this device ?

   Download the old firmware kit, and install it?

Messaggio 2 di 39
w3wilkes
Prodigy

Re: D3600 loses all settings on every reboot

This is the latest security feature that Netgear is introducing in their firmware for all consumer level devices. It protects the user from having their user ID and password settings for their ISP login retrieved in the event that their router is stolen.

Messaggio 3 di 39
ijon
Aspirant

Re: D3600 loses all settings on every reboot

Each attempt of downgrade ends with follwoing message: "Firmware Upgrade Failed.Please Check your File".

Messaggio 4 di 39
ijon
Aspirant

Re: D3600 loses all settings on every reboot


@w3wilkes wrote:

This is the latest security feature that Netgear is introducing in their firmware for all consumer level devices. It protects the user from having their user ID and password settings for their ISP login retrieved in the event that their router is stolen.


If it is feature how I can configure router to remember settings after reboot ?

Messaggio 5 di 39
antinode
Guru

Re: D3600 loses all settings on every reboot

> > This is the latest security feature that Netgear is introducing [...]

> If it is feature [...]

   I assume that that fellow was making a joke.  Did you find it funny?

> Each attempt of downgrade ends with follwoing message: "Firmware
> Upgrade Failed.Please Check your File".

   Hmmm.  Have you tried one of the newer older versions, like, say,
V1.0.0.61_1.0.1?  I know nothing, but perhaps smaller backward steps
would work differently/better.

   If a conventional installation isn't permitted, then perhaps a more
brute-force method, like the TFTP method, could be used, instead.

Messaggio 6 di 39
Anthony1992
Aspirant

Re: D3600 loses all settings on every reboot

I also have this problem, i try tftp but not work.

Messaggio 7 di 39
ijon
Aspirant

Re: D3600 loses all settings on every reboot

Tftp method doesn't work, there is for while message that upgrade is in progress then tftp upgrade is interrupted. Maybe usage of UART interface could allow downgrade from firmware with bug. My modem have valid guarantee, so I am waiting for replacement.
Messaggio 8 di 39
Steve_darls
Aspirant

Re: D3600 loses all settings on every reboot

Has anyone made a backup of the modem prior to the firmware upgrade. If so have they tried to restore it. And does it fix the problem

Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 9 di 39
Anthony1992
Aspirant

Re: D3600 loses all settings on every reboot

i made bakup of old firmware, but when i try to restore i received errore.

So i delete old bakcup and make new backup, but i don't solve the problem.

Messaggio 10 di 39
ijon
Aspirant

Re: D3600 loses all settings on every reboot

Usage of old backup doesn't resolve the issue.
Messaggio 11 di 39
Makis
Aspirant

Re: D3600 loses all settings on every reboot

It seems to be massive problem.Same situation here.Tried everything with no success.Hope Netgear guys provide us a solution as soon as possible.For now I replaced  it with an older one.

Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 12 di 39
DarrenM
Sr. NETGEAR Moderator

Re: D3600 loses all settings on every reboot

Anyone having this issue with the D3600 send me a PM with your name,email and phone number and I can get you in contact with support.

 

DarrenM

Messaggio 13 di 39
Anthony1992
Aspirant

Re: D3600 loses all settings on every reboot

i live in Italy.

Messaggio 14 di 39
vitogala
Tutor

Rif.: D3600 loses all settings on every reboot

I'm having same issue. after upgrade to V1.0.0.64_1.0.1 firmware it loses settings after avery reboot. I've trid to downgrade to V1.0.0.61 via web or TFTP but with no success.
Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 15 di 39
incognito0
Aspirant

Re: D3600 loses all settings on every reboot

Ref: D3600-V1.0.0.64_1.0.1. Firmware. Win10, Hi All, for what it is worth I have also tried all the above with no success. I have installed a firmware backup which gets the router D3600 working but if I disconnect the power, then yes, all the setting disappears. Every now and then something happens with the connection from the exchange which causes the connection to disconnect. I can live with this if I am home as I can start the router and go through the setup process again but this is no good if the connection goes down and it is just my wife and kids at home. They will be without the internet. Please Netgear, I hope you are listening as this makes my router virtually unusable.

Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 16 di 39
vitogala
Tutor

Re: D3600 loses all settings on every reboot

Please open a ticket on  https://my.netgear.com  

you will be able to resolve with customer support describing your problem with this specifc firmware.

 

Messaggio 17 di 39
Anthony1992
Aspirant

Re: D3600 loses all settings on every reboot

I send ticket but anyone respond.

 

There is bug in this firmware version, there is no solution that work.

Messaggio 18 di 39
vitogala
Tutor

Re: D3600 loses all settings on every reboot

Call telephone support.

they sent me a resolution workaround and an intermediate firmware.

Messaggio 19 di 39
Anthony1992
Aspirant

Re: D3600 loses all settings on every reboot

I live in Italy, can yo send me your firmware?

Messaggio 20 di 39
Makis
Aspirant

Re: D3600 loses all settings on every reboot

Hi please provide us a link on dropbox or google drive with the firmware.

I'n not sure if I will buy again a netgear product.

The bad firmware is removed from the site but it seems there is no support for everyone installed the bad 1.0.0.64.

We live in Europe and we can not afford telephone support.

Thank you in advance.

 

 

Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 21 di 39
vitogala
Tutor

Re: D3600 loses all settings on every reboot

I'm a customer like you.

I'm not a netgear technician and I'm not sure I can share the info they sent me.

If someone in Netgear will reply I'll publish the guide.

 

Messaggio 22 di 39
rm321
Aspirant

Re: D3600 loses all settings on every reboot

Whats the script on this, whens the fix comming, is there a fix comming, what else will the fix break?

Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 23 di 39
michelea1809
Aspirant

Re: D3600 loses all settings on every reboot

Buonasera anchio ho avuto lo stesso problema, ma oggi grazie hai contatti con l'assistenza tecnica ho risolto il problema sono riuscito a mettere la versione 61 , quindi consiglio di aprire un ticket con l'assistenza che vi aiuterà a risolvere, le informazioni sono riservate no è possibile divulgare la soluzione a tutti, richiede conoscienze telnet.

Messaggio 24 di 39
deep143in
Aspirant

Re: D3600 loses all settings on every reboot

Even we have the same issue in our router after upgrading to firmware V1.0.0.64_1.0.1.

I have tried to downgrade to firmware V1.0.0.59_1.0.1 but it fails.

Any help to resolve this would be helpful.

Model: D3600|N600 WiFi Modem Router - 802.11n Dual Band Gigabit
Messaggio 25 di 39
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