Insight Toplogy not visible in abstract view.

[jsroman]

Tree view and ssid view work as intended under Toplogy Views on Insight Portal but when switching to Abstact view nothing is visible. Any suggestion on how to correct. A wac540 and a wax610 are APs attached at location.

Thanks in advance.

[Retired_Member · Accepted solution]

Hi,

We have released newer version of IM6.2.

Could you please try viewing "Abstract View" of the topology now?

Please let us know.

Thanks,

Sudheer

[Retired_Member]

Hi,

We have fixed this issue in IM6.1MR version.

Could you please provide Insight credentials to debug further?

Thanks,

Sudheer

[jsroman]

Are you seriously asking for my Insight user name and password on public forum? 

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@Retired_Member wrote:

Hi,

We have fixed this issue in IM6.1MR version.

Could you please provide Insight credentials to debug further?

Thanks,

Sudheer

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[Retired_Member]

Hi,

You can give technical support access or provide your credentials by sending email: sudheer.duggisetty@netgear.com.

Thanks,

Sudheer

[jsroman]

I granted tech support access thru insight , now what do i have to do?

[Retired_Member]

Hi,

What is your SSO user name? Please mail me to sudheer.duggisetty@netgear.com

Thanks,

Sudheer

[jsroman]

Email sent.

[Retired_Member · Accepted solution]

Hi,

We have released newer version of IM6.2.

Could you please try viewing "Abstract View" of the topology now?

Please let us know.

Thanks,

Sudheer

[jsroman]

New Insight update corrected issue. Abstract view is working now.

Thanks.