Orbi Parental Controls won't install

[diz420]

Hello,

I upgraded and paid for a 1 year subscription of Parental Control.  The setup process always fails.  I cannot access the in app support because my device is showing as 'out of support'.  But my issue is with getting the parental controls to install.

[diz420]

And I just received this bizarre email saying that my account was cancelled...but its due to expire in 2023.  What gives Netgear??

[FURRYe38]

I would make contact with NG support about this:

https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/Smart-Parental-Controls-Help-and-Inform...

[Blanca_O]

Hi diz420,

Please PM me with your name, email address and device serial number.

Regards,
Blanca
Community Team