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nkd's avatar
nkd
Apprentice
Dec 08, 2021

RBKE963 no parental controls in orbi app

So I upgraded from rbk800 series to this since it’s slapped on the box it has smart parental controls from best buy. Please don’t tell me netgear is just f false advertising this thing and it’s not re...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Dec 09, 2021
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Hi nkd

 

Welcome to NETGEAR Community!

 

RBKE963 supports NETGEAR Smart Parantal Control. 

 

If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met: 

 

  • You are in a country where SPC is available.  What countries is NETGEAR Smart Parental Controls available in?
  • Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings.
  • The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to.
  • Your router isn’t in AP (access point) mode.

 

Regards,
Blanca
Community Team