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Forum Discussion

nkd's avatar
nkd
Apprentice
Dec 08, 2021

RBKE963 no parental controls in orbi app

So I upgraded from rbk800 series to this since it’s slapped on the box it has smart parental controls from best buy. Please don’t tell me netgear is just f false advertising this thing and it’s not re...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Dec 09, 2021

Hi nkd

 

Welcome to NETGEAR Community!

 

RBKE963 supports NETGEAR Smart Parantal Control. 

 

If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met: 

 

  • You are in a country where SPC is available.  What countries is NETGEAR Smart Parental Controls available in?
  • Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings.
  • The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to.
  • Your router isn’t in AP (access point) mode.

 

Regards,
Blanca
Community Team

sabeens's avatar
sabeens
Aspirant
Dec 10, 2021

i meet all the criteria to have smart control on this device yet it doesnt show for me either.  i live in Arizona and the device is in router mode yet neither the orbi app nor the web interface shows parental controls.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 10, 2021

    Please reach out to a forum moderator for help and information:

    Blanca_O 

    sabeens wrote:

    i meet all the criteria to have smart control on this device yet it doesnt show for me either.  i live in Arizona and the device is in router mode yet neither the orbi app nor the web interface shows parental controls.

     

    • Anomaluridae's avatar
      Anomaluridae
      Star
      Dec 27, 2021

      Hello, I have an RBR50 on Routeur Mode (not AP).

      I've proceed to migrate form Circle to Netgear SPC form the 10.0.0.1 website, the link "Parental Control" on the website has disappeared as intented.

      But the iOS App (2.13.1.4) don't display any "ADD ON" button, dispite me logged with my french registred account.

      How do I activate Netgear SPC ?

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jan 04, 2022

        Please make a new post regarding your model Orbi as this one is regarding the Orbi 9 series system. 


        Thank you. 

        Anomaluridae wrote:

        Hello, I have an RBR50 on Routeur Mode (not AP).

        I've proceed to migrate form Circle to Netgear SPC form the 10.0.0.1 website, the link "Parental Control" on the website has disappeared as intented.

        But the iOS App (2.13.1.4) don't display any "ADD ON" button, dispite me logged with my french registred account.

        How do I activate Netgear SPC ?