Smart Parental Controls Help and Information

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For users needing help and information regarding Smart Parental Controls:

NETGEAR Smart Parental Controls

Managing the family’s internet time has never been easier.

WiFi with built-in Smart Parental Controls keeps your family connected and protected for complete peace of mind.

https://www.netgear.com/home/services/smart-parental-controls/

What are the features of NETGEAR Smart Parental Controls and Smart Parental Controls Premium?
https://kb.netgear.com/000062103/What-are-the-features-of-NETGEAR-Smart-Parental-Controls-and-Smart-...

Which NG routers support Smart Parental Controls:

https://kb.netgear.com/000064166/Which-products-support-NETGEAR-Smart-Parental-Controls?

How do I set up and install NETGEAR Smart Parental Controls?
https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls

How do I start a subscription for NETGEAR Smart Parental Controls Premium?

https://kb.netgear.com/000062167/How-do-I-start-a-subscription-for-NETGEAR-Smart-Parental-Controls-P...

Why can’t I see the NETGEAR Smart Parental Controls tile in the Orbi or Nighthawk app after upgrading to the latest firmware?
https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orb...

OpenDNS Notice:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-o...

If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met:
1. You are in a country where SPC is available. What countries is NETGEAR Smart Parental Controls available in?
2. Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings.
https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?lang...

3. The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to.
4. Your router isn’t in AP (access point) mode.

How do I cancel my NETGEAR Smart Parental Controls subscription?

https://kb.netgear.com/000064285/How-do-I-cancel-my-NETGEAR-Smart-Parental-Controls-subscription

Help with Subscription Services:

https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service

To get a hold of support for subscriptions services like Armor/Circle/Smart Parental Controls, click on "MyNetgear" in a web browser:

https://www.netgear.com/support/#

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

For additional help and information regarding Smart Parental Controls, please contact NetGear support:
https://my.netgear.com/support/contact.aspx

Thank you.