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Forum Discussion
RN204 - volume lost?
I need help.
My RN204 refused all writes. After reboot no data volume.
NAS writes: REMOVE INACTIVE VOLUMES to use disk. Dosk #1,2,3,4.
I downloaded logs, i see admin page.
Tried reboot and power down. Nothing.
All disk appears to be online, no SMART errors detected.
What can i do?
Thanks.
19 Replies
You should arrange for paid Netgear support via my.netgear.com. Ask about per-incident support.
I try boot to readonly mode.
I diag log from Raidar is this:
- 2016-11-19 07:02:36: ufsd: "mount" (sde1): is mounted as NTFS at 2016-11-19 06:02:36
- 2016-11-19 07:02:16: BTRFS critical (device md127): unable to find logical 46033469440 len 4096
- 2016-11-19 06:59:32: ufsd: "umount" (sde1): is unmounted at 2016-11-19 05:59:32
- 2016-11-19 06:32:46: ufsd: "mount" (sde1): is mounted as NTFS at 2016-11-19 05:32:46
- 2016-11-19 06:32:25: BTRFS critical (device md127): unable to find logical 46033469440 len 4096
- 2016-11-19 06:31:27: ufsd: "umount" (sde1): is unmounted at 2016-11-19 05:31:27
- 2016-11-19 06:28:52: ufsd: "mount" (sde1): is mounted as NTFS at 2016-11-19 05:28:52
- 2016-11-19 06:28:32: BTRFS critical (device md127): unable to find logical 46033477632 len 4096
- 2016-11-19 06:28:31: BTRFS critical (device md127): unable to find logical 46033469440 len 4096
- 2016-11-19 06:27:50: ufsd: "umount" (sde1): is unmounted at 2016-11-19 05:27:49
- 2016-11-19 04:02:01: BTRFS: error (device md127) in btrfs_commit_transaction:2083: errno=-5 IO failure (Error while writing out transaction)
- 2016-11-17 12:39:53: ufsd: "mount" (sde1): is mounted as NTFS at 2016-11-17 11:39:53
- 2016-11-17 10:21:11: ufsd: "umount" (sde1): is unmounted at 2016-11-17 09:21:11
a asked negear support for per incident support case no 27686423.
is there any way to mount forcefully data partition so i can copy some data?
same issue on RN314 and was also on 11-19-2016 with 4 4tb drives and 4tb free space.
recreated volume and restored files from backups but the abvailable apps page is blank.
have to manually d/l and install any app now.
firmware 6.6.0
Hi..
A have talk to support now and level 2 support will take a look on this now in 24 hour and call me/ mail me.. All this happend after a enable Amazon drive backup so now a must wait for support call me...
A hate to wait :( for this is system problem and not my fault for a was not homejust odd how out of the blue mine died when watching a video from it.
plenty of free spce, on ups, no issues with it on firmware 6.5.x and suddenly 6.6.0 upgrade then this on same date others had same issue.
odd.
wish could roll back to 6.5.x on it.
That was not a valid case number, so I checked via your e-mail to find your real case number. Please see your case update from me.
Hi kohdee.
Thank you for your answer.
I had already factory default my unit about 2 hrs earlier than you try look. There was no time so I lost some data. Now i'm in process of restore data from good backups.
Thanks again.
Please close my support ticket.
Thankk you
Kardano
No matter what happens, DID YOU HAVE A BACKUP? A NAS is not a backup unless you're backing up to another NAS. So many things can happen other then a single HDD taking a dump. Of course there's calling Netgear Support for help. See if they can help you figure out what's going on and if there's something that can be done to get your Data. Is it hardware related or software?
Still it can't be said enouogh, BACKUP, BACKUP, BACKUP!!! Even myself, I need to get another 8TB Seagate Archive HDD. It's resonably priced and you can backup a lot of Data onto a single HDD. Plug in a USB HDD Dock into your NAS, those are cheap enough, and backup.
Hopefully there's a way to get all your data back and not all is lost.
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