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Andres9669's avatar
Andres9669
Follower
Oct 08, 2016

Can't sign into the genie app!

I can't sign into the app it states it cannot find the network and that I maybe on guest service but I'm on it!! Please help I'm trying to use the app because it's really convenient!
Genie

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Oct 09, 2016
    Andres9669 wrote:
    I can't sign into the app ...

     

    Which app?  Standalone app? Windows? Android? iThing? Web interface?

     

    All come with something called a genie.

     

    And what are you trying to connect to? Modem? Router? Something else?

     

    • acr928's avatar
      acr928
      Aspirant
      Oct 10, 2016

      Hi - I'm not the original poster but jumping in here....I just purchased an AC1750 and after I got the Internet up and running I downloaded the NETGEAR Genie app on my iPhone and logged in using admin and password and was able to successfully rename one of my two Internet signals.....then, I went back into the app to rename the other and it now says "NETGEAR router is not found or is not supported. Also make sure the device is not connected to the guest network of the router, and no IPv6 is enabled."

       

      I'm not sure what that means or how to fix so I can successfully use the app.....any help/tips/suggestions?

       

      THX

       

      ACR928

      • michaelkenward's avatar
        michaelkenward
        Guru
        Oct 10, 2016

        The iPhone app lives in a world of its own. Unless an iExpert can step in, the best advice is probably to make any changes from a PC or something "hard wired" to the router.

         

        Any changes you make over wifi are going to be a problem. Not recommended.

         

        This is especially true of you want to configure wifi settings because you are messing around with the service that you are using. A bit like changing a light bulb with the power switched on. It can work but it can also go horribly wrong.

         

        By the way, there is no such thing as an AC1750. That is wifi standard. Netgear makes a lot of AC1750 kit. For better advice, tell people the model number.