I am having the same problem almost 2 years after these initial reports
Disappointing, I am having the same problem almost 2 years after these initial reports. On the first day of installing my new router, the device manager UI turned white and I lost the ability to toggle on/off wifi access for each device.
Re: I am having the same problem almost 2 years after these initial reports
Yes, the mobile app checked for firmware update in final stages of install, and stated it was up to date. Un-named router is RAXE500. I was really impressed with the NightHawk mobile app, until the "Devices" tab UI reverted from a rich interface to a white background less-featured interface, as others have described. As a retired web designer and mobile app developer, I understand the mobile app is making some decision on what to display based on something. I will just contact tech support.
Yes, the mobile app checked for firmware update in final stages of install, and stated it was up to date.
The bad news is that that is not a reliable check. There are times when the on-board check, or using an app to do it, misses recent updates.
My experience over the years is that new routers rarely reach buyers with the newest firmware.
A more reliable check is to look at the firmware version you have installed and then to visit the support pages for that device and see which firmware that offers as the newest.
