NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Installed Genie for Android, now phone won't connect to wifi network
OK, this is a strange one. About a month ago I installed a new R6400 router. Assigned the same SSID and password that were already in use so I wouldn't have to reconfigure about a dozen devices. Ever...
Sorry for the late reply, had to leave town unexpectedly. The behavior did recently show up on the other S5 phone a single time. Since that phone has never had Genie installed, it looks like I jumped to a wrong conclusion about Genie, even though I duplicated it twice. Just amazing coincidence I guess. The two phones are the only Android devices regularly used on the network.
I'm now starting to suspect a recently installed Roku. It has a screen mirroring option that, even though is labeled as "beta", was enabled by default. Instead of the usual AP it uses some kind of point-to-point protocol with Android devices, and the behavior started arount the time it was installed. I'm not home right now and probably won't be able to do any troubleshooting for a while though.
Hi dsn,
Please keep us posted if and when you are able to do some troubleshooting and isolation.
Regards,
Dexter
Community Team
OK, finally got back home and looked into this a little more. My earlier suspicion was wrong; it was NOT the Android genie app causing the problem. I reinstalled Genie on my S5 phone and have used it extensively, and the problem has not reoccurred. It still looks like the new Roku with it's beta screen mirroring feature is the most likely culprit. When I was losing the phone wifi connection while running Genie, I realized I was sitting in the same room where the Roku was placed. I disabled the Roku screen mirroring option (which uses miracast BTW), and have not seen the problem since.
Several things changed at the same time which led to the confusion. I installed the new R6400 router, which was the first fully compliant ac router I've owned and turned on the 5g network. Also bought the new Roku, which is the only Roku in the house that will connect to 5g, and also the only one with the miracast screen mirroring option. Also tried the Android Genie app for the first time right after the new networking hardware was installed. It took a while, but I think I've finally got things sorted out.