Netgear Genie 2.4.26 Huge Window Size Windows 10

[hyperlance]

I just updated to Genie 2.4.26 and now the windows for it us huge (i.e. the window is larger then my desktop). Even the menu when you right click on the icon in the bottom right corner section is larger than the normal.

Is this a known issue, or something got haywire with my Genie installation?

Thanks.

[DexterJB]

Hi @hyperlance,

Please make sure the option to run the program in 640x480 screen resolution is not checked. You can check that that by right clicking on the desktop icon > Properties > Compatibility tab > Uncheck Run program in 640x480 screen resolution > Apply > OK. Then restart the application.

Regards,

Dexter

Community Team

[hyperlance]

Thanks, however the option is not on.

I took some screen shots 

And finally

[DexterJB]

Hi @hyperlance,

Please try checking the option "Disable display scaling on high DPI settings".

Regards,

Dexter

Community Team

[madaz]

Im having the same issues after the latest upgrade

[Retired_Member]

Someone at Netgear is definitely over compensating for a lack of something. That is one big app window.

[hyperlance]

I have feeling that the PC version was updated with a mobile version.

[hyperlance]

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@DexterJB wrote:

Hi @hyperlance,

Please try checking the option "Disable display scaling on high DPI settings".

Regards,

Dexter

Community Team

---

Dexter,

That has not helped eiher.

[baycen]

Having same issue. Have tried both solutions below, as well as utilizing the "Troubleshoot Compatability" Win10 function. Have Uninstalled- reinstalled several times. Have there been any updates to this issue?

[DexterJB]

Hi all,

Let me check on this. I will post an update once available.

Regards,

Dexter

Community Team

[madaz]

I cant belive more people havent complained or someone actually (from netgear) tested the software on windows 10 and seen what it does

[Trel]

I am running Windows 8.1 and was having the same issue.  I went to C:\Program Files (x86)\NETGEAR Genie\bin and opened the Compatibility settings for NETGEARGenie.exe and told it to run in Compatibility Mode for Windows 7. That seems to have resolved the issue.  

[madaz]

Will look at that tonight, though i had mucked around with a lot of settings

[hyperlance]

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@Trel wrote:

I am running Windows 8.1 and was having the same issue.  I went to C:\Program Files (x86)\NETGEAR Genie\bin and opened the Compatibility settings for NETGEARGenie.exe and told it to run in Compatibility Mode for Windows 7. That seems to have resolved the issue.  

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Thanks Trel. Gave that a go, still not working.

[madaz]

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@Trel wrote:

I am running Windows 8.1 and was having the same issue.  I went to C:\Program Files (x86)\NETGEAR Genie\bin and opened the Compatibility settings for NETGEARGenie.exe and told it to run in Compatibility Mode for Windows 7. That seems to have resolved the issue.  

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Also doesnt work for me, I have found an older download and reverting back to

NetGear Genie 2.4.15.7

/edit which didnt fix what was broken

[DexterJB]

Hi all,

We are currently investigating this issue. We will post an update once available. Any information and workaround provided will be greatly appreciated.

Regards,

Dexter

Community Team

[madaz]

Sounds like it would be a .dll issue or something has been changed in the registry

[mmaize]

Having the same issue.  Windows 10. Tried all of the above suggestions to no avail.  Version is 2.4.26.

[madaz]

As of yesterday mine has fixed itself

[madaz]

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@madaz wrote:
As of yesterday mine has fixed itself

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And today its broken again 😕

[DexterJB]

Hi all,

we are currently investigating this issue. We will provide an update once available.

Regards,

Dexter

Community Team

[OnTheRoqs]

I just updated the Netgear genie and I'm also having that issue with the large GUI. None of the suggestions worked as well, lets hope that the developers are near a solution.

[McKie]

Same has happend to me after update. Please keep us Informed if fix is found

[DexterJB]

Hi @OnTheRoqs and @McKie,

Have you tried running the program in compatibility mode for Vista?

Regards,

Dexter

Community Team

[CMPOP]

I have the same issue and I have tried all of the potential solutions suggest by one and all. I still get the huge sized window. Unfortunately my 90 days for customer support has run out and I do not want to pay their high fees to fix a software issue. Maybe we should all unite and complain to Netgear and ahave them solve the issue plus send us an email as to when we can see it fixed in a future update ASAP.

Maybe they even read the community forums but I am not holding my breath since there are so many people having this issue and we have seen no solution to date.