Netgear Genie 2.4.26 Huge Window Size Windows 10

[DexterJB]

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[intelemetry]

I also have the same issue with Genie on Windows 10. It's been quite a while and there's been no updates!!

[CMPOP]

Still no fix. Has anyone contacted Netgear support? Or should I ask has anyone paid their outrageous price for customer support?

[madaz]

It's pathetic surely we aren't the only ones with this problem in Windows10,

I uninstalled, reinstalled and it work properly until first boot so not sure what thats about

[McKie]

I have tried everything. I gave up a long time ago

[intelemetry]

Seems like I've found a workaround (not a proper solution). I hope this helps the devs at Netgear/Genie.

Out of my three computers, this problem never affected the ones that had 1920X1080 resolution -- I had this problem only with the desktop that had a 2560X1080 monitor (All my PCs are Windows 10). So that gave me the initial clue.

Here's my workaround:

1. Exited Netgear Genie (by rightclicking the tray icon and choosing exit)

2. Went to my "C:\Users\%USERNAME%\Appdata\Local\NETGEARGenie\" folder

2. Opened the config.ini file in this folder with Notepad

3. Changed the third line so that it reads:

                           screen_resolution=1920*1080

4. Saved and closed the file.

5. Right-clicked the config.ini file, opened the properties and made it read-only

6. Opened Genie and it's looking normal!

I'm calling it workaround because of Step #5. I've found that if I don't make it read-only that the resolution changed back to 2560*1080 (which actually IS the resolution of my monitor) and the huge windows problem returned.

As usual, please do this at your responsbility and I am not liable if anything gets broken.

The main problem is I guess the app wasn't designed properly to work in Ultrawide (21:9) or high resolutions -- I hope this gets corrected soon.

Hope this helps.

[McKie]

Thanks for the work around intelemetry. I too have a large res of 7680 X 1440.

[madaz]

@intelemetry good work man

I cant believe they havent fixed it yet which means they dont know of this thread

[Crescent]

Thanks for the workaround, I had same problem