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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily basis with no problems - until yesterday.
Now, when trying to Login with Remote access - the error message No Internet connection detected, with the options *Close* or *Settings*. I do have an active data internet connection via T-Mobile and can access other services with no problem.
The Settings essentially takes me to my WiFi settings on the S5 - which is already set to Smart network switch between Wi-Fi and mobile networks, and also between 2.4 GHz and 5 GHz bands, to maintain a stable Internet connection.
Have even gone into the developer options settings and activated the Agressive Wi-Fi/cell handover option which states "When enabled, Wi-Fi will be more agressive in handing over the data connection to Cellular, when Wi-Fi signal is low" to see if that works and unfortunately this did not change the inability to Remote access my R7000 Nighthawk.
Any ideas or suggestions to remedy this?
Thanks - MC
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I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
I have been having the exact same problem for the last few days. I tried uninstalling and reinstalling, clearing cache, clearing data, etc. Still not working. Help! It is the only way I have to keep my kids from playing games 24/7....
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Same Here....
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
I bought the router in April and Netgear support wants $89 to help me resolve this new issue.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
I am having the same problem with my Samsung Note, it was working fine till few days back (my free teck support expired few days prior to this issue) I did everything I could like update the app, reinstall the aap, register the app nothing seems working, please help.
Please note that the app work fine while I am connected to my home wifi.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Not sure if this has any bearing on things, as I am not a telephony engineer - but it seemed strange that the download speed from Netgear was this low - when the download and upload rate of my IP server is much higher ?
As to the current firmware - have thought about rolling back the firmware to the previous version - although this current inability to remote access via the App did not coincide with the update of the R7000 firmware- it may be worth a try to see if that has any bearing on this loss of remote access??
Any input from Netgear technicians would be greatly appreciated.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
having the same issue...remote option was working from anywhere from home until a few days back....now cannot get it to work even though i have downloaded the latest app and reset password multiple times...also need to get kids off pc
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Same here!
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
I'm still in my 90 day support help and just spent the last hour trying to get this resolved. Got the same old run around to reboot this or down load this version or delete this and reload that. Nothing is working. I do still have 9 days on my 90 day support. I'll keep going on this every day. Wouldn't hurt to throw a little prayer this way. This is so ANNOYING!
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Hi all,
Let me check on this and I will provide an update once available.
Regards,
Dexter
Community Team
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
What is the problem and how do we fix it?!?!
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
I just got off the phone with support. They HAVE ackhowledged that there is a defect in the last mobile app push (6/28). They will address now but have no timeframe for update.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
So does anybody know by chance if we're able to download a previous version. Luckily I have my old phone that did work with version 2.4.28. This new version of 2.4.34 doesn't seem to work. Any thoughts on this?
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Glad to hear that Support has acknowledged the issue - will anxiously await their solution - wish we could have heard from someone in their support department here in the forum.... but I digress.
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Re: Netgear Genie App for Android - Login Remote access - No Internet connection detected.
I see Dexter (Netgear) replied on Sunday (page 2) - Thank-you
Hopefully we hear back soon or find a way to roll back to a previous version of the app.
Although, Im pretty sure that it stopped working for me, then I upgraded to the new version but that did not help.
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