Netgear Genie App for Android - Login Remote access - No Internet connection detected.

[spinninfree]

I'm of the opinion that there is more to this than just a glitch with the app.  I seem to remember reading somewhere that there had been an unforseen security vulnerability found with the R7000 Nighthawk - and the next thing I knew, the app stopped working for the remote login.  My guess is that they are scrambling to permanently isolate and plug this vulnerability, while each of us "user's" will just have to deal with it and wait until there is a non-Beta,  verifiable fix to the underlying security issue with the Nighthawk.  

[DexterJB]

Hi all,

I will do a follow up on this. I'll post an update once available.

Regards,

Dexter

Community Team

[spinninfree · Accepted solution]

I had a successful remote access this evening (not w/Beta) - with no error msg  of No Internet connection detected.  It appears that there has been a break through and that the app is behaving as it did prior to this error.   

Hope the rest of you have the same success!  

Spinninfree

[Godster]

Works for me too. Finally!

[bostongreekgeek]

they must have finally fixed the issue and it must have been on their sde because the app was last updated June 28th.

[Chromejob]

Thank you, Dexter. We should throw you an ice cream social for looking into this. 

I noticed on the Android Play Store details for 2.4.34 (June 28, 2016) that "NETGEAR Genie currently does not support IPv6, login would fail if IPv6 is enabled."

So just for giggles, I remotedly logged into my router and set that to auto-detect. The Android Genie app now logs in via "Remote Access," but shows my R6700 router (listed twice, for some reason) as offline. But this is progress! 

[Vcap]

Praise the Netgear Tech Team.  It seems they finally found the answer.  After reading a few comments on the subject, I tried a remote log in.  It finally worked.  I even drove to a remote location far from wifi access, it still worked.  Hope this continues and isn't just a fluke.

[Yner]

Works for me now and I didn't even do anything. Just tried after everyone else said it worked.

[Chromejob]

Likewise. After others succeeded, I did and now connecting with my phone again.

Also using ReadyNAS/ReadyCLOUD after my Seagate Central (lemon) died, and hoping to leverage all that Netgear offers with a 2TB HDD plugged into the USB3 port.