NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Spacebulb's avatar
Spacebulb
Tutor
May 04, 2022

Nighthawk App Wifi Router Setup

Hi All - since i can't contact Netgear directly I'm appealing to those brains in this community, thanks in advance!

 

I've really struggled since I bought my RAX 40 Nighthawk- the main issue is that if i have to restart the router for any reason, when it resets fully, none of my devices connect fully, and the router thinks it's not setup correctly. I go through the setup using the Nighthawk App using an Android based phone. everything goes well unitl i finally reach the finally setup and finalize button and when i push that i get a message "something went wrong" over and over and over again, and can never fully finish setting up the router - sometimes the wifi works sometimes not and i have to do all the steps again and usually on the secong go the wifi works normally, even though i can never fully complete the setup using the app - it always hangs on the last step and says "something went wrong". Doesn't say what - or how to fix it - and i'd really like to get it done, so when i have to power things down for whatever reason i don't have to resetup the router each time.  See attached screen shot.

 

I've of course already done reset, factory reset and tried over and over. the router firmware is up to date, the phone is up to date - so if anybody has a fix i'll try anything otherwise i'll just have to buy another router and move away from Netgear.

 

Thanks in advance!

7 Replies

Sort By
  • plemans's avatar
    plemans
    Guru
    May 04, 2022

    Have you tried setting it up through the browser and not on the phone? 

    • Spacebulb's avatar
      Spacebulb
      Tutor
      May 04, 2022

      Thanks so much for the suggestion,

       

      I went into the router login on the hardwired PC, and it shows it's all up and working - i wasn't sure how i can set it up there - if you have a walk through link on that i would much appreciate it!

       

      Still do think the app should work - otherwise what's the use?

       

      thanks again for the quick reply !!

      • plemans's avatar
        plemans
        Guru
        May 04, 2022
        Spacebulb wrote:

        Thanks so much for the suggestion,

         

        I went into the router login on the hardwired PC, and it shows it's all up and working - i wasn't sure how i can set it up there - if you have a walk through link on that i would much appreciate it!----if you're able to log into it and navigate around the interface, it sounds like you've set it up. 

         

        Still do think the app should work - otherwise what's the use?---it is the point of an app. But I haven't been very impressed with the app of late. Quite a few people reporting issues with it. One of the few reasons I prefer using the browser. Plus it has more settings/options. 

         

        thanks again for the quick reply !!