Nighthawk app doesn't show windows computer

[Retired_Member]

I have the nighthawk app on my iphone.  I have two windows surface laptops that have internet access, but they don't appear the  devices list. How do i get them to show up? I also have a couple of unknown devices. How do i  find out what they are?

[michaelkenward]

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@Retired_Member wrote:

I have the nighthawk app on my iphone.  I have two windows surface laptops that have internet access, but they don't appear the  devices list. How do i get them to show up?

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Connected how? Wifi? Wired?

Which router/device with which firmware version?

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I also have a couple of unknown devices. How do i  find out what they are?

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These can be various devices on your network. One way to work out what they are is to find their MAC addresses and to search for the maker. Just use the first three bytes

Here, for example:

MAC Address Lookup - MAC Lookup Online

[Retired_Member]

App version 2.17.0.204
Router is R6700v2
Firmware 1.2.0.92

My laptops are all wireless and they DO work.
They just don’t show in the app

I’ve looked up some Mac addresses and I get: no known manufacturer
Thanks

[michaelkenward]

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My laptops are all wireless and they DO work.
They just don’t show in the app

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I wonder if you have hit the dreaded Apple disease, so efficiently researched and described by @FURRYe38 

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

Have you tried the desktop genie?

genie | Product | Support | NETGEAR

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I’ve looked up some Mac addresses and I get: no known manufacturer

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That's odd, I have never seen anything do that.