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Forum Discussion
R8500 - Unable to register router for remote access in Genie app
Unable to successfully register my R8500 router with Genie remote access. I get the prompt that my router is unregistered but when I try I get a unsuccessful error message telling me to try again la...
My Nighthawk R8500 wont setup in remote access with the genie app. It sayswhen trying to enable it
ENABLE Failed "incorrect request format, try again"
Any ideas
Hi all,
The case is currently being worked on. We will provide an update once available.
Regards,
Dexter
Community Team
- Hopefully it's soon cause I'm about to return it with a sledge hammer imprint in the top of it.
It ended up being the time on the router.
for whatever reason the time was off and was set to 2003
disabling the pass through and running a router behind router configuration the time was able to be corrected... there was no way to manually set the time in the GUI.
once the time was correct on the router all remote services functioned correctly
oddly enough the Remote Access worked in a router behind router configuration.
Perhaps it will be fixed later but until Netgear fixes pass through and the time error I went back to using the GT-AC5300