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Forum Discussion
parental controls still unreliable Genie (windows) v2.4.36 / D7800 v1.0.1.16
Hi NETGEAR - this has been a frustrating battle to use advertised features of your product, and they still don't work reliably after several months, one warranty router replacement and several Genie ...
... so yesterday, everything was working (except the parental controls setting on our printer which is not really important).
Today, my whole network was offline again due to cannot access DNS servers. I changed nothing since yesterday.
So I restored to a stored config file from yesterday which had parental controls enabled. Everything started working again. Which says:
1. The problem is not with the OPENDNS servers.
2. The problem is not with Genie.
3. The problem is with the router firmware. I don't see anything else it could be.
Again - NETGEAR - please provide a progress update on this defect.
1. Have you reproduced the defect?
2. Have you isolated the root cause?
3. Has a fix been developed?
4. If so, when do you expect the fix to be released?
I can't live with this level of instability. If it's not fixed I will demand my money back (not a replacement router as this is a design fault).
How long have you had this router? if still with in store refund's time period thats the best way to get your money back.