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Forum Discussion
dallasstars99
May 02, 2017Aspirant
unable to configure parental controls
I've setup my router and Netgear genie app, but I am not able to configure parental controls. Whenever I click on the parental control tab there is an error that says " You don't appear to be connected to the internet. Please connect to the internet through your Netgear router and try again. " I click the 'try again' button but it never connects. Wifi connetion shows 'connected' and everything else seems to be working.
7 Replies
- SaskatchewanAspirant
I do not have the answer to your question but I am subscribing to your discussion. I was never able to configure the parental controls on my previous Netgear Router and I eventually gave up. I was able to set a general content approval level but that was all I could do. I have recently purchased a new router (an R7000 Nighthawk) and I am going to make a renewed attempt at setting up parental controls. Thanks for starting the discussion. Let's hope we get a clear and understandable response. Sincerely,
And your router is?
You may have given the forum this information, but it has not passed it on to the rest of us.
- dallasstars99Aspirant
Netgear AC1900 Nighthawk - Model c7000
- dallasstars99AspirantI was originally thinking I'd put all the kid devices on the 2.4 band and all the adult devices on the 5 band and then put a schedule in place. Problem is that some of the devices don't operate on one brand or the other so it makes it impossible to use that method.