XR500 QoS device not found error after factory reset

[Agentwhite]

I randomly started having problems with my XR500 where it would just keep rebooting itself. I tried a factory reset which so far has solved the rebooting issue, however now when I got to the QoS tab in DumaOS I receive an error saying "Device not found". I have re-connected all the device which I had set up QoS for but still see the error. The congestion control and Bandwidth allocation widgets load fine, but the bottom left widget just spins. Any idea how I can fix this?

[Agentwhite · Accepted solution]

For anyone else finding this, I was able to solve the problem by downloading the DumaOS app on iOS. From the app I could load everything fine, I then deleted the devices defined in the traffic prioritization widget. Then went back to PC browser, everything loaded fine and I could re-add my devices.

[Agentwhite · Accepted solution]

For anyone else finding this, I was able to solve the problem by downloading the DumaOS app on iOS. From the app I could load everything fine, I then deleted the devices defined in the traffic prioritization widget. Then went back to PC browser, everything loaded fine and I could re-add my devices.

[Netduma-Fraser]

Thanks for the solution we haven't heard that one before and is certainly a more painless way of resolving it so we'll keep that in mind!

[Kevin1199]

How would you even download any app to iphone if the XR500 does not have a Duma app.

[Agentwhite]

I used this one

https://apps.apple.com/us/app/dumaos-alpha/id1532022492

[Netduma-Fraser]

As above, that is the official mobile app from us!

[boricuajr84]

how do you log into this app for Android? Same log in from Routerlogin.net?

[Netduma-Fraser]

So search DumaOS on the Google Play Store and then login using the same credentials you would use to access the interface on a PC