XR500 randomly drops internet throughout the day

[sev7nflow]

Yes, I was utilizing router login.net, is there a difference between the two links?

[sev7nflow]

Also if it’s any help, I can connect to the router fine - it takes me to the ping page and enter a admin // password screen. However I just can’t get past to the dashboard once I hit submit

[Netduma-Fraser]

They would both allow you to access, other than that no difference but sometimes people are able to load better on one vs the other. Do a factory reset as you would need to do one anyway after TFTP is done and then see if it allows you to access properly

[sev7nflow]

Still the same issue… blank red screen after I input security answers and new password on incognito window

[Netduma-Fraser]

After doing a reset did it allow you to go through the setup wizard? You shouldn't need to do the forgotten password there

[sev7nflow]

After the reset, it goes to internet detection , then checks speed, then set up admin password and security answers. After I submit those, it does not proceed

[sev7nflow]

Ok finally got it to go through after a number of Tfttp transfers and resets… will update if the router shuts off still

[sev7nflow]

so looks like the problem is back after 2-3 days of no drops. it is not happening as frequently as prior, but still occurs randomly

[Netduma-Liam]

OK that's good, can you go through and setup the static IPs again, and change the DHCP range so the devices have IPs outside of this range. After that the drops should hopefully stop all together.

[sev7nflow]

Thanks... did this last night - so far so good.

Just trying to understand - what is the cause of the issue?

[Netduma-Fraser]

We believe it's caused by DHCP renewing/changing the IP addresses of devices too soon/incorrectly. It is normal to do this but you shouldn't notice it usually. Netgear are aware and looking into it. This is the best workaround we have until they can implement a fix.