xr 1000 high ping

[jame0174]

when i use the xr1000 i get high pings.But when i use the duma r2 i get low ping of 13 .my ping with the xr 1000 is 37.I am using the same set up any help would be great.

[Netduma-Liam]

How are you measuring your ping exactly? Are you looking in-game or are you checking using something else?

Are you using QoS? If so, could you please share your configuration?

If you're using Geo-filter, could you please also share your configuration for that?

[jame0174]

I am using speedtest.net both routers are set up alike.same qos same congestion control .I pay for 950 down and 40 up i also noticed in game ping is also higher on the xr1000 compared to the r2.I don't use strict mode or filtering 

[Netduma-Liam]

Could you please share your QoS configuration? Just attach a screenshot if that's easier.

Are all device on the network connected to the XR/R2 when you're testing? Or do some devices still connect to the ISP router/modem?

[jame0174]

Every thing is hooked up to the routers .cable modem router nothing but router to cable modem.ICan u please explain how to screen shot I'm using windows 10.thank you

[Netduma-Fraser]

Here is a guide on how to do so: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-6...

[jame0174]

thanks i hope it got sent.Idraged the file below

[jame0174]

this

[jame0174]

one more thank you

[Netduma-Fraser]

You're not using Congestion Control, set it to 70% for download and upload, set to Always and see if it improves it

[jame0174]

iI did as you asked and no change.I thought i had it on auto

[Netduma-Fraser]

Could you show one from the R2 as well and also your R2 QoS page so we can compare please?

[jame0174]

yes but it will take a bit because i have to hook the r2 back up

[jame0174]

It doesn't make any sense because they are both hooked up and set up identical.I am using the same speeds and the same settings and Ethernet. cables.  qos/geo filter/speeds every setting identical to each other.but my ping is way better with the r2 if i could use it.I.Iknow this is a netgear form but its pretty bad when they say i would have better ping for 300 more. dollars .

[Netduma-Liam]

What's the make and model of the ISP modem that the XR/R2 is connected to? Is it a router/modem combo or is it a pure modem (No Wi-Fi)

[jame0174]

The modem is a stand alone modem not a combo It's a netgear 1200 both routers hooked up the same.I cant hook up the r2 because my wife is worried she won't be able to work if i can't get it up and running as i had it before.

[jame0174]

sorry its my own modem

[Netduma-Liam]

Can you follow the below guide and run ping plotter tests to a local site through both the R2 and the XR. If you could please attach screenshots of the results for both that might tell us some more information.

[jame0174]

yes but sorry i don't see a guide to follow.lync not showing up

[Netduma-Fraser]

Sorry about that, here you are: http://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping

[jame0174]

here is the xr 1000 pingplot

[Netduma-Fraser]

Could you do the same from the R2 so we can compare?

[jame0174]

here is the r2 ping plot my r2 just got bricked???

[Netduma-Liam]

The base ping of the two is basically the same, were these done with the network under load or was the network fairly quiet at the time?

If it was fairly quiet, can you add a rule to Traffic Prioritisation for the device you're testing on and select the service "ICMP Ping".

Then, start a big download through something like Steam and run the test again.

If we can then compare these results with each other we can see how the router's are behaving under load.

[jame0174]

They both was while i was playing battlefield 2042 on ps5.