Just upgraded from my A1900 Nighthawk to the XR1000. Everything was able to connect and worked fine except my ring devices. I have purposly set up a 2.4 guest wifi for the cameras to go on. And I disabled the AX setting. My August door lock is in the same spot my ring doorbell is and that connected just fine. When I try to connect i get a error saying my wifi is weak. Speed test for my 2.4 is at 60 download which is not even close to what I pay for, but still fast enough and set to channel 11 for the longest range. I have my doorbell next to my router and still getting an error. I factory reset all my ring devices and still have the same error. I contacted ring and they gave me some port forwarding info. I contacted my ISP and they were useless and contacted netgear and have received nothing as well. I can not be the only person which this issue.
Re: xr1000 slow 2.4 and won't connect to Ring devices
Set NAT to Open in WAN Settings, also make the antennae on the router look like this _ | | _ for optimum range. Disable Smart Connect for WiFi and see if they connect to the main 2.4GHz WiFi.
Re: xr1000 slow 2.4 and won't connect to Ring devices
I have this same problem. The 2.4 band just stops accepting connections from certain smart home devices for hours at a time, then usually eventually corrects itself. Extremely annoying and inexcusable for such an expensive router.
Re: xr1000 slow 2.4 and won't connect to Ring devices
As Fraser mentioned above, please set NAT to Open in WAN Settings, also make the antennae on the router look like this _ | | _ for optimum range. Disable Smart Connect for WiFi and see if you're then getting more consistent connectivity out of them.
Re: xr1000 slow 2.4 and won't connect to Ring devices
Set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if resolves the issue
Re: xr1000 slow 2.4 and won't connect to Ring devices
@Netduma-Fraser wrote: Set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if resolves the issue
Yeh, I've also tried this, as well as a few other DHCP configurations, just to make sure. The router still just randomly drops the entire 2.4ghz band. During these periods, the band sometimes fails to show up even in the Nighthawk app on my phone. My smart home devices regularly drop connection, even when IP addresses are reserved. In addition, this router randomly and frequently resets itself to factory on reboot, even just a soft restart (not from a power outage, though outages also cause factory resets), so it's been a pretty frustrating thing to try to diagnose.
Re: xr1000 slow 2.4 and won't connect to Ring devices
Alright, will try that, but I'm not super confident it will help. Feels like something else is going on here. Is it expected behavior that performing a restart from the admin interface resets the router to factory? Feels like I'm chasing my tail with this thing trying to make progress.
Re: xr1000 slow 2.4 and won't connect to Ring devices
If you're restarting by unplugging the power that could happen - to prevent it restart by using the button on the back or from the interface. However, if you still want to unplug then make sure you reboot from the interface first which will act as a hard save.
Re: xr1000 slow 2.4 and won't connect to Ring devices
Yeah, as I said, I'm doing a soft restart from the interface. And half of the time this results in a factory reset. This seems... Bad/wrong. Can you confirm that this is not the expected behavior?
