NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jbenjesus
Aug 05, 2018Guide
Access Control / Attached Devices not showing up
Recently I have been trying to access "Access Control" and "Attached Devices" from any browser when logging in to routerlogin.net. I can access all other tabs and links in routerlogin.net, but for so...
- Aug 05, 2018
jbenjesus wrote:
I have the latest firmware version already.
If you applied the firmware yourself, did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
The factory reset is more a "witchcraft" move than a technically informed solution, but it does seem to fix problems, especially on the wifi front. Is that how you are connected to the router?
michaelkenward
Aug 05, 2018Guru - Experienced User
jbenjesus wrote:
I have the latest firmware version already.
If you applied the firmware yourself, did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
The factory reset is more a "witchcraft" move than a technically informed solution, but it does seem to fix problems, especially on the wifi front. Is that how you are connected to the router?
jbenjesus
Aug 05, 2018Guide
Doing a factory reset has fixed the problem. Thank you.
- jbenjesusAug 08, 2018Guide
I did a factory reset and I was able to access both attached devices and access control. But the next day, lost access AGAIN!
So I did a firmware upgrade, but to the previous firmware patch. I did a factory reset and it worked fine. Then I lost it again the next day!
Not only that, my router's time on the traffic meter is 4 hours off my present time and I can't figure out how to fix that either.
Can anyone from Netgear support help me? I didn't do anything to this router for all this to happen, unless you count the firware upgrades it sends out.