Can't access my 5gz band

[Dbresnahan33]

I have a nighthawk AC1750 router. Recently I cannot find the 5gz band when looking for it. I used be able to choose between either the 2.4gz band and the 5gz band. Now I cannot see the 5gz band. I have restarted the router and unplugged it multiple times. Nothing helps. It is less than a year old.

Dan

[plemans]

what actual router do you have? AC1750 is a speed

what firmware is on it? 

what does the led for the 5ghz show?

what device are you using to check with? is it a dual band device?

[Dbresnahan33]

The 5gz light is solid white

The model is R6400v2

The firm ware just updated yesterday to the latest version V1.0.4.106

[Dbresnahan33]

And yes it is a dual band device. I have been checking it with my lap top my phone and my Xbox

[plemans]

have you checked to see if ssid is enabled in settings? 

How to hide your NETGEAR wireless router SSID network name | Answer | NETGEAR Support

[Dbresnahan33]

It does not give me the option to hide/show my SSID in any of the settings.

[DarrenM]

I would check if your router has smart connect if so you would want to disable the setting to see both bands

https://kb.netgear.com/25346/What-is-Smart-Connect-and-how-do-I-enable-or-disable-it-on-my-Nighthawk...

DarrenM