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Can't access the Router Login page (again)
Background: I am a Microsoft and Cisco certified network engineer for many years and configured thousands of modems/routers/switches etc etc. Bought a new X6 R8000 router and did a factory reset ...
Ok finally got to the login page by connecting to the 5GHz band. Put in 192.168.1.1 and the router asked login name and password. Used the default login info to log in and immediately flashed DD-WRT and all good now. Still strongly suggest Netgear remove the restrictions for login from Ethernet which is unnecessary.
michaelkenward wrote:
Huike wrote:Still strongly suggest Netgear remove the restrictions for login from Ethernet which is unnecessary.
Indeed, if this were the case. But as you can see, the consensus is that something else may have been amiss on your system.
Perhaps your network topology (layout) is atypical.
I have copy and pasted the error message I got when I tried to login to the R8000 router below. Can you guys clarify what exactly this mesage means please?
"You are not connected to your Router’s WiFi network. To access routerlogin.com, your device must be connected to your Router’s WiFi network. Check your current connection and try again."
My understanding is it required users to login to the router by connecting to it's WiFi, not from the Ethernet. Can't figure out any other meanings.
My network topology is just a plain single segment LAN, with a Ethernet switch cable connected to the internet router and WiFi from the internet router, all on the 192.168.10.0/24 segment. It's plain and simple, nothing special.
I configured the R8000 from PC1 which is a Win10 x64 PC on Ethernet connection to the switch. I connected the R8000 port LAN1 with a Ethernet cable (tested good) to the switch and typed in Firefox (tried Chrome as well) address bar: http//192.168.1.1 then I got the above message from Netgear.com.
I used this LAN topology and the Ethernet method configured hundreds of routers from brands like Cisco, Juniper, 3Com, Netgear, Asus, Linksys, Belkin, D-Link, TP-Link, DrayTek, Dell, Checkpoint etc; firmwares like DD-WRT, Tomato, OpenWRT; firewalls like pfSense, ipfire, M0n0Wall, SmoothWall Express, Entangle, Endian etc, even including a Netgear D6300 modem/router before the R8000 with no problems at all.
The R8000 was loaded with stock firmware 1.0.3.4 if that helps.
You have 2 different gateways I think? If you do a IPCONFIG /ALL from both the wireless and wired PC's you'll probably find 2 different GATEWAY IP ADDRESSES, one 192.168.1.1 and the other 192.168.10.0.
You said "I configured the R8000 from PC1 which is a Win10 x64 PC on Ethernet connection to the switch.". So there you could reach the router with that wired PC.
Then you said "I connected the R8000 port LAN1 with a Ethernet cable (tested good) to the switch and typed in Firefox (tried Chrome as well) address bar: http//192.168.1.1 then I got the above message from Netgear.com.". In that case you were on the SWITCH which connected to the router had an IP Address in the range of 192.168.1.xxx and gave you a 192.168.10.xxx IP Address. You were no longer on the 192.168.1.1 LAN, hence the error message. You wireless devices still were on 192.168.1.xxx so they could access the router.
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Nivce explanation.
Like I said, strange topology.
IrvSp wrote:You have 2 different gateways I think? If you do a IPCONFIG /ALL from both the wireless and wired PC's you'll probably find 2 different GATEWAY IP ADDRESSES, one 192.168.1.1 and the other 192.168.10.0.
You said "I configured the R8000 from PC1 which is a Win10 x64 PC on Ethernet connection to the switch.". So there you could reach the router with that wired PC.
Then you said "I connected the R8000 port LAN1 with a Ethernet cable (tested good) to the switch and typed in Firefox (tried Chrome as well) address bar: http//192.168.1.1 then I got the above message from Netgear.com.". In that case you were on the SWITCH which connected to the router had an IP Address in the range of 192.168.1.xxx and gave you a 192.168.10.xxx IP Address. You were no longer on the 192.168.1.1 LAN, hence the error message. You wireless devices still were on 192.168.1.xxx so they could access the router.
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Where I have had my current LAN topology more than 20 years and never had any issues like this R8000. The PC1 Ethernet NIC is configured with static IPs, a primary IP 192.168.10.10/24 with only one gateway 192.168.10.1 for the internet. It also has 192.168.0.10/24 and 192.168.1.10/24 bound to it with no gateways. Thus I don't need to change IP addresses when I connect different routers on different IP segments. If needed I can bind more IP addresses to the NIC to reach routers on different segments.
In this setting I can access 192.168.10.0/24, 192.168.0.0/24 and 192.168.1.0/24 networks at the same time without any connectivity issues. The R8000 on 192.168.1.1 is always reachable from PC1.
The error message is:
"You are not connected to your Router’s WiFi network. To access routerlogin.com, your device must be connected to your Router’s WiFi network. Check your current connection and try again."
And if you read the error message again it clearly saying if I am not connected to the WiFi network I can't configure it. To me it's blocking configuring it from Ethernet.
Is there any Netgear staff here can clarify what's the meaning of the above error message please?
Hi Huike,
The error message will be corrected. That message should mean that you are not connected to the network of the router that is why you cannot access the UI. If you want to access the UI, the PC IP should be within the IP range of the router.
JamesGL
Community Team
Hi Huike,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
JamesGL
Community Team
