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Connected to router but no internet

pattypate13
Aspirant

Connected to router but no internet

I have been having this problem for the past couple of weeks.  Thought it was just my internet provider, but that has been resolved.  My firmware is up to date according to my Genie.  First only the desktop computers were connecting.  I did a reset and now the ipad minis can connect.  My ipad 2 and Samsung Note 3 phone both show connection to the wifi, but can't get internet.  Called tech support, but they want $$$ to help.  Has anyone had this issue and found a solution?

Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
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storm1985
Prodigy

Re: Connected to router but no internet

can you go online directly to your modem? if yes, powercycle the router then wait until the Internet LED is green then reconnect your devices. 

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storm1985
Prodigy

Re: Connected to router but no internet

can you go online directly to your modem? if yes, powercycle the router then wait until the Internet LED is green then reconnect your devices. 

Message 2 of 3
pattypate13
Aspirant

Re: Connected to router but no internet

OMG!!! Thank you sooo much.  I did a router reboot via the NetGear Genie on the desktop, and now everything is connected again!!!!!  You are my hero 🙂

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