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w1nterl0ng's avatar
w1nterl0ng
Aspirant
Jun 13, 2018
Solved

Connecting Work Laptop disables all other devices

When I bring my work laptop (windows 7) home and connect to the network (wired or wifi) all other devices in the house loose internet connection.  when I reun a tracert I get "unable to resolve target system name" so it must be somethign that is hyjacking the DNS.

If I disconnect the computer and reboot my router, everythign comes back online.

 

Any help wiould be much appreicated.

 

  • Hi w1nterl0ng, 

     

    May I ask for the following information: 

    - What is the Internet LED status when issue occur?

    - What is the IP address of the affected device and the work laptop when Internet stopped working? 

    - Will it disconnect right away when you connect you work laptop? 

     

    Regards, 
    Blanca 
    Community Team
     

4 Replies

  • > When I bring my work laptop (windows 7) home and connect to the
    > network (wired or wifi) all other devices in the house l[o]se internet
    > connection. [...]

       What, exactly, goes wrong on those devices?  There's more than one
    way to "l[o]se internet".  As usual, showing actual actions with their
    actual results (error messages, LED indicators, ...) can be more helpful
    than vague descriptions or interpretations.

    > [...] when I reun a tracert I get "unable to resolve target
    system name" [...]

       When you "reun a tracert" of what?  Actual command?

    > [...] so it must be somethign that is hyjacking the DNS.

       Or something else.

       Copy+paste of an "ipconfig /all" report on the laptop might be
    interesting.  If it were configured with a bad IP address, then that

    might cause some problems.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi w1nterl0ng, 

       

      May I ask for the following information: 

      - What is the Internet LED status when issue occur?

      - What is the IP address of the affected device and the work laptop when Internet stopped working? 

      - Will it disconnect right away when you connect you work laptop? 

       

      Regards, 
      Blanca 
      Community Team
       

      • w1nterl0ng's avatar
        w1nterl0ng
        Aspirant

        After a few tests, reviewing the logs and ipconfig/ifconfig files.  I did a factory reset and it works now.