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Connecting Work Laptop disables all other devices

w1nterl0ng
Aspirant

Connecting Work Laptop disables all other devices

When I bring my work laptop (windows 7) home and connect to the network (wired or wifi) all other devices in the house loose internet connection.  when I reun a tracert I get "unable to resolve target system name" so it must be somethign that is hyjacking the DNS.

If I disconnect the computer and reboot my router, everythign comes back online.

 

Any help wiould be much appreicated.

 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 5

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Blanca_O
NETGEAR Moderator

Re: Connecting Work Laptop disables all other devices

Hi w1nterl0ng, 

 

May I ask for the following information: 

- What is the Internet LED status when issue occur?

- What is the IP address of the affected device and the work laptop when Internet stopped working? 

- Will it disconnect right away when you connect you work laptop? 

 

Regards, 
Blanca 
Community Team
 

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Message 3 of 5

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antinode
Guru

Re: Connecting Work Laptop disables all other devices

> When I bring my work laptop (windows 7) home and connect to the
> network (wired or wifi) all other devices in the house l[o]se internet
> connection. [...]

   What, exactly, goes wrong on those devices?  There's more than one
way to "l[o]se internet".  As usual, showing actual actions with their
actual results (error messages, LED indicators, ...) can be more helpful
than vague descriptions or interpretations.

> [...] when I reun a tracert I get "unable to resolve target
system name" [...]

   When you "reun a tracert" of what?  Actual command?

> [...] so it must be somethign that is hyjacking the DNS.

   Or something else.

   Copy+paste of an "ipconfig /all" report on the laptop might be
interesting.  If it were configured with a bad IP address, then that

might cause some problems.

Message 2 of 5
Blanca_O
NETGEAR Moderator

Re: Connecting Work Laptop disables all other devices

Hi w1nterl0ng, 

 

May I ask for the following information: 

- What is the Internet LED status when issue occur?

- What is the IP address of the affected device and the work laptop when Internet stopped working? 

- Will it disconnect right away when you connect you work laptop? 

 

Regards, 
Blanca 
Community Team
 

Message 3 of 5
w1nterl0ng
Aspirant

Re: Connecting Work Laptop disables all other devices

After a few tests, reviewing the logs and ipconfig/ifconfig files.  I did a factory reset and it works now.  

Message 4 of 5
Blanca_O
NETGEAR Moderator

Re: Connecting Work Laptop disables all other devices

Hi w1nterl0ng, 

 

Thank you for your feedback.  Glad that it's working now.   
 

Regards, 
Blanca 
Community Team

Message 5 of 5
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