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mrjaype's avatar
mrjaype
Aspirant
Jul 23, 2015
Solved

External HDD that worked with WNDR3400 is not recognized by R7500

I just bought a Nighthawk X4 to upgrade from a WNDR3400.  The external HDD (USB 3.0, unpartitioned, NTFS) that worked with the WNDR3400 is not recognized by the Nighthawk (HDD powers up, but that's it).  The USB ports on the Nighthawk do work and recognize when I plug in a thumbdrive, though.  Before I go buy a new external drive, I wanted to see if anybody has any suggestions to make it work.

 

Thanks!

Troubleshooting
  • ElaineM's avatar
    ElaineM
    Jul 27, 2015

    That might be a possibility. Check this compatibility list.

     

    Regards,

4 Replies

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Jul 27, 2015

      Hi mrjaype,

       

      Welcome to the community!


      Have you tried reloading the latest firmware? After reloading the firmware, I suggest that you hard reset. Resetting the router will restore its configuration to default therefore it requires reconfiguration. By the way, what's the system file format of your thumb drive?

       

      Let us know the result.

       

       

      Regards,

       

      • mrjaype's avatar
        mrjaype
        Aspirant
        Jul 27, 2015

        The router has the latest firmware and I did do a reset, but it still gives me no joy.  The thumb drive is FAT32.  A friend's external HDD talks with it just fine.  Could it be that I'm out of luck and the router just happens to be incompatible my drive?