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Feedback for R7000 New firmware 1.0.9.18
Hi All,
Please post here for any update/issue related to the latest firmware 1.0.9.18.
You should review this and maybe revert back to this recommended version of FW:
Alfikwrote:I've looked here again after a while and I can't belive the problem is still not solved....
Since I've flashed Tomato a few weeks ago I've forgotten that I have a router- it's working perfectly getting dust because i do not touch it at all :-)...
Parental control works perfectly, 0 drops, strong signal - save your time and do a similar thing!
Been watching this thread since firmware 1.0.9.18 was made public. I see a bunch of determined and knowledgeable customers performing the job of Netgear engineers. Kudos to you folks!
I am really shaken my confidence in the company's motives. First you come out with a "analytics gathering" firmware update that has dubious value and now this. I won't be upgrading to any new firmware. Probably ride it out until this router become a security liability and then jump ship. You do not put out firmware updates unless you have completed thorough in-house testing. To solicit feedback from customers after putting out buggy software just means you lack a robust QA process or, you downsized your QA dept. I paid good money for my R7000. It is a lot of money for me. I expect technical support in return, for the life of the product. Unless you come up with something fantastic, my R7000 will be my final Netgear purchase. Hope your managmeent and board of directors pay attention. My $0.02.
Latest update as of 5pm (Pacific time) January 3, 2018
We understand that some customer may be experiencing difficulty remaining connected to the 2.4GHz band of their R7000 router. NETGEAR is aware some customers are experiencing this. We are continuing to investigate this to determine causes and provide a solution. However, from reviewing the information to date we have some general directions but need your assistance to find the absolute cause. To that end, If you are experiencing this difficulty and are willing to work with NETGEAR to help troubleshoot the connection, we would like to work with you.
Should you want to help troubleshoot with NETGEAR, please be aware you may be required to load software (e.g. Teamviewer), spend an hour or so in front of your computer, as well as, provide various pieces of information such as configuration files, what you’ve done to date to resolve the issue, etc.
If you’re still interesting in working with us please private message the moderator as we’ll need to get your personal contact information. If you prefer not to troubleshoot with us at the time, we will provide updates to this community conversation as they become available.
Thanks and we look forward to help resolving these difficulties for you and the entire NETGEAR community.
Thanks, Dave
- The conversation has got a bit off topic.
If you just joining, here is where things stand:
* Devices are dropping off WiFi for many users, seemingly also not just on the R7000 but on other models with recent firmwares too.
* The 1.0.9.20 "hot fix" for R7000 doesn't fix it.
* There is no settings change that works for most people.
* Most people do find good stability and speed when they roll back to the 1.0.7.12 firmware from March 2017. Note that if you roll back you are undoing security fixes that were made since then and you may temporarily lose some features/functionality. Generally folks are finding a factory reset hasn't been necessary when doing this.
* If your router is a different model you might try firmwares released around the March 2017 timeframe.
* Netgear posted a statement and is asking for affected users willing to help them debug here:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Feedback-for-R7000-New-firmware-1-0-9-18/m-p/1476937#M77879
At this time, helping Netgear debug is the best thing you can do to help yourself and fellow device owners.If anyone is interested I loaded this firmware. Apparently the R7000 and Asus RT-AC68U have the same hardware. It was been ported to work with our routers. No issues since loading it. You can use the Asus router app on your phone if you need that. Still a pain but I couldn't wait for a fix from Netgear and wasn't going to sacrifice security.
droman wrote:Latest update as of 5pm (Pacific time) January 3, 2018
We understand that some customer may be experiencing difficulty remaining connected to the 2.4GHz band of their R7000 router. NETGEAR is aware some customers are experiencing this. We are continuing to investigate this to determine causes and provide a solution. However, from reviewing the information to date we have some general directions but need your assistance to find the absolute cause. To that end, If you are experiencing this difficulty and are willing to work with NETGEAR to help troubleshoot the connection, we would like to work with you.
Should you want to help troubleshoot with NETGEAR, please be aware you may be required to load software (e.g. Teamviewer), spend an hour or so in front of your computer, as well as, provide various pieces of information such as configuration files, what you’ve done to date to resolve the issue, etc.
If you’re still interesting in working with us please private message the moderator as we’ll need to get your personal contact information. If you prefer not to troubleshoot with us at the time, we will provide updates to this community conversation as they become available.
Thanks and we look forward to help resolving these difficulties for you and the entire NETGEAR community.
Thanks, Dave
Per your last post, I'm willing to help triubleshoot as needed.
I believe all we want is a resolution to this issue.
I'm now on a 1.0.9.20 firmware which remained stable for 2 days before the 2.4ghz dropped again.
