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Forum Discussion
JamesGL
Dec 19, 2017Master
Feedback for R7000 New firmware 1.0.9.18
Hi All,
Please post here for any update/issue related to the latest firmware 1.0.9.18.
- Mar 08, 2018
You should review this and maybe revert back to this recommended version of FW:
Alfikwrote:I've looked here again after a while and I can't belive the problem is still not solved....
Since I've flashed Tomato a few weeks ago I've forgotten that I have a router- it's working perfectly getting dust because i do not touch it at all :-)...
Parental control works perfectly, 0 drops, strong signal - save your time and do a similar thing!
droman
Jan 04, 2018Star
Latest update as of 5pm (Pacific time) January 3, 2018
We understand that some customer may be experiencing difficulty remaining connected to the 2.4GHz band of their R7000 router. NETGEAR is aware some customers are experiencing this. We are continuing to investigate this to determine causes and provide a solution. However, from reviewing the information to date we have some general directions but need your assistance to find the absolute cause. To that end, If you are experiencing this difficulty and are willing to work with NETGEAR to help troubleshoot the connection, we would like to work with you.
Should you want to help troubleshoot with NETGEAR, please be aware you may be required to load software (e.g. Teamviewer), spend an hour or so in front of your computer, as well as, provide various pieces of information such as configuration files, what you’ve done to date to resolve the issue, etc.
If you’re still interesting in working with us please private message the moderator as we’ll need to get your personal contact information. If you prefer not to troubleshoot with us at the time, we will provide updates to this community conversation as they become available.
Thanks and we look forward to help resolving these difficulties for you and the entire NETGEAR community.
Thanks, Dave
solag
Jan 04, 2018Aspirant
droman wrote:Latest update as of 5pm (Pacific time) January 3, 2018
We understand that some customer may be experiencing difficulty remaining connected to the 2.4GHz band of their R7000 router. NETGEAR is aware some customers are experiencing this. We are continuing to investigate this to determine causes and provide a solution. However, from reviewing the information to date we have some general directions but need your assistance to find the absolute cause. To that end, If you are experiencing this difficulty and are willing to work with NETGEAR to help troubleshoot the connection, we would like to work with you.
Should you want to help troubleshoot with NETGEAR, please be aware you may be required to load software (e.g. Teamviewer), spend an hour or so in front of your computer, as well as, provide various pieces of information such as configuration files, what you’ve done to date to resolve the issue, etc.
If you’re still interesting in working with us please private message the moderator as we’ll need to get your personal contact information. If you prefer not to troubleshoot with us at the time, we will provide updates to this community conversation as they become available.
Thanks and we look forward to help resolving these difficulties for you and the entire NETGEAR community.
Thanks, Dave
Per your last post, I'm willing to help triubleshoot as needed.
I believe all we want is a resolution to this issue.
I'm now on a 1.0.9.20 firmware which remained stable for 2 days before the 2.4ghz dropped again.