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Jfig's avatar
Jfig
Follower
Mar 23, 2021

Filmware

I tried uploading firmware on my Ac 1750. I installed the phone app and now my phones are not connecting to my router. Firmware version is v1.0.2.52.

 

1 Reply

  • > I tried uploading firmware [...]

     

       "tried" _how_, exactly?

     

    > [...] on my Ac 1750. [...]

     

       "Ac 1750" is not a model number.  Look for "Model" on the product
    label.

     

    > [...] I installed the phone app [...]

     

       _Which_ "the phone app"?

     

    > [...] now my phones [...]

     

       Not a very detailed description of those devices.

     

    > [...] are not connecting to my router.


       A clear description of what does happen would be more useful than a
    vague description of what does not happen.  As usual, showing actual
    actions (commands) with their actual results (error messages, LED
    indicators, ...) can be more helpful than vague descriptions or
    interpretations.


       What about other devices?

     

       Visit http://netgear.com/support , put in your (actual) model number,
    and look for Documentation.  Get the User Manual (at least).  Read.
    Look for the LED descriptions and "Troubleshoot".  Pay particular
    attention to something like the "WiFi On/Off button with LED" or "WiFi
    LED".  Did you press it?  Further reading might not hurt, either.