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Firmware Email Received - Setup Program says No Firmware Available - R7000
Here is the router that I own:
R7000 (3LG54674A43C0)
I just received an email telling me that I have new firmware to install.
However, when I go to my Netgear site and do the ADVA...
Right click on the zip file and you'll be able to "Extract All" (or similar words but that is what I had). This gives you another folder in "downloads" (or wherever you decide to put it) which has those same two files in it again.
Then just follow the rest of the steps from the "How do I manually update the firmware on my NETGEAR router" page (https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router):
-Go to the routerlogin.net page and log in using your info for your router.-Select ADVANCED > Administration or Settings > Administration.
-Select Firmware Update or Router Update.
-Click Choose File or Browse, then locate and select the firmware file that ends in .img or .chk.
-Click the Upload button.
Further to Plemans's message, a further wrinkle is that even after I followed the directions for a manual update in the User's Manual, connected my laptop to the router with an Ethernet cable, and logged in to my router, not only did the update still not show up when I hit the "check" button but I couldn't even download it to install manually. I would get to the download link (as in Plemans's message) but clicking on it only took me back to the account login page, or, if I was already logged in, the "My Account" page.
For some reason, however, I was able to download the new firmware .zip file on my Android phone, so I was finally able to send it to my laptop via Bluetooth and then unzip it and manually direct the updater to it.
I was not best pleased at having to go through all this just to see to it that a router I bought only nine months ago was not a major security vulnerability, or a doorstop.
I had no issues downloading it manually. maybe try clearing cache/cookies on your browser?
Or trying a different browser/pc?
Thanks, I had managed to get it via my phone so I'm all set. Good advice for the OP or anyone else who runs into similar problems, though.
I had the same issue of everything I could see and log into saying that I had the latest update but Netgear saying I needed the new update. I followed the instructions above and on those pages linked and updated with no problems. For simplicity's sake and to make it easier for people to locate the information easier or later, the instructions to manually upload the update are on Page 96 of the User's Manual and don't forget to extract the zip file so you can browse to find the correct file to upload.
All I get when I download the firmware update are the release notes and a 30 MB file with a .chk extension.
Of course, you can't run a .chk file.
The update file should end with a .exe extension.
I can't contact Netgear's support directly. My "complimentary support" ran out.
What should I try now??