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Firmware Update Gone Wrong R700 AC1900

Therick46
Aspirant

Firmware Update Gone Wrong R700 AC1900

Ran latest Firmware Update on router.  As the progress bar was reaching it's end, I received a message that an error had occurred.  Since then, router is not giving off any wireless signal.  Attempted resetting by turning on/off router and modem.  Attempted Factory Reset, but router showed no change after holding for 7 seconds.

 

Not sure how to proceed.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 6

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antinode
Guru

Re: Firmware Update Gone Wrong R700 AC1900

> [...] Since then, router is not giving off any wireless signal. [...]

 

   What do the LED indicators indicate?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for
"Troubleshoot".

 

> [...] "Ethernet doesn't have a valid IP Configuration. [...]

 

   If you have the typical flashing Power indicator, then you may be a
candidate for the TFTP recovery scheme.  See, for example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096

View solution in original post

Message 4 of 6

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plemans
Guru

Re: Firmware Update Gone Wrong R700 AC1900

are you still able to log into the router via ethernet? If so you can go through the settings Advanced->administrative->backup->Erase and see if that helps. 

Or you can downgrade the latest firmware. The R7000 .64 firmware has been having wireless issues. I think the .42 firmware's been getting the most positive reviews on the forums. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 6
Therick46
Aspirant

Re: Firmware Update Gone Wrong R700 AC1900

Attempted to connect to the internet through an ethernet cable, but received the error "Ethernet doesn't have a valid IP Configuration.

 

To try and fix it:

 

Reset Winstock Protocol & TCP/IP Settings

Cleaned up all the Network Cached Files

Rebooted Router & Modem

 

No improvement.

Message 3 of 6
antinode
Guru

Re: Firmware Update Gone Wrong R700 AC1900

> [...] Since then, router is not giving off any wireless signal. [...]

 

   What do the LED indicators indicate?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for
"Troubleshoot".

 

> [...] "Ethernet doesn't have a valid IP Configuration. [...]

 

   If you have the typical flashing Power indicator, then you may be a
candidate for the TFTP recovery scheme.  See, for example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096

Message 4 of 6

Re: Firmware Update Gone Wrong R700 AC1900


@Therick46 wrote:

....router showed no change after holding for 7 seconds.

 


Try 30 seconds.

 

The state of the power LED is a key indicator when a firmware flash fails.

 

If it is solid white, great, anything else is a cause for concern. It means that the firmware is corrupt.

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 6
Therick46
Aspirant

Re: Firmware Update Gone Wrong R700 AC1900

Thank you for the guidance and assistance, everybody!

Message 6 of 6
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