I can`t connect with the Internet

[Gregory840316]

Hello!

My English is very weak, but I hope you will be able to understand what I mean. I have bought Netgear AC4000 and I have been trying to connect it to the Internet for 3 days so far. I switch my Ethernet cable to yellow place in the Netgear and another one to my modem to LAN. Unfortunately, there is no white Internet  LED. And in the internet GENIE I get a message like this: "No Ethernet cable is plugged into the Router Internet Port" What am I doing wrong? I hope my netgear is not broken. Please, help me to resolve this problem.

[michaelkenward]

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@Gregory840316 wrote:

I switch my Ethernet cable to yellow place in the Netgear and another one to my modem to LAN.

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What is your modem? Make and model?

Visit the support pages:

Support | NETGEAR

Feed in your model number,  R8000P, and check the documentation for your hardware.

Begin with the Quick Start/Installation Guide.

[Gregory840316]

My modem is NetiaSpot. I updated firmware. Do I need change anything in my modem settings? For example BRIDGE option?

[michaelkenward]

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@Gregory840316 wrote:

My modem is NetiaSpot.

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This does not tell us enough about the modem. Is that the only bit of kit that NetiaSpot makes?

Does it have a model number? Is it also a router? (Many modems are also routers.)

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@Gregory840316 wrote:

Do I need change anything in my modem settings? For example BRIDGE option?

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If that is an option on the modem, then it is probably a router and you could try that to avoid this:

What is Double NAT? | Answer | NETGEAR Support