Issue between Netflix on Apple TV Gen 4 and R8000

[KCJ78]

Hi, 

I have Netgear R8000 and I am having problem watching Netflix on my Apple TV gen 4. I have narrowed down the problem to Netgear router because whenever I restart my Netgear, I can start watching my Netflix on Apple TV without any problem. After few hours, the problem starts again and I have to restart the router. I have no problem watching Netflix on other devices such as PC or Mac browser. The only problem is the Netflix on my Apple TV. I can watch youtube or download apps on my Apple TV so connection is not an issue.

I have reset both devices and also update to the latest firmware. 

Please advise.

Thank you

[JamesGL · Accepted solution]

Hi KCJ78,

If the NETFLIX works with other devices connected to the router, then the problem is not with the router. If you only reboot the Apple TV, will that work?

[JamesGL · Accepted solution]

Hi KCJ78,

If the NETFLIX works with other devices connected to the router, then the problem is not with the router. If you only reboot the Apple TV, will that work?

[JamesGL]

Hi KCJ78,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.