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    • spopiela's avatar
      spopiela
      Guide
      Jul 06, 2019

      I'll give  it a try. Thanks

      Further info. I used the Nighthawk app which indicated that an update was available. After a very long time, I checked the router light and there was no activity. Just a amber poer light with a few other light dimly lit. I'm very careful doing updates and have a UPS supply on the home network. Using the IOS Nighthawk App may not be the best approach to updating, since it is using the network at the time of update,

    • spopiela's avatar
      spopiela
      Guide
      Jul 07, 2019

      I tred using the recommended approach to reload the firmware. The TFTP command returns an error message "can't read from local file" . I can ping the router so the setup seems to be OK. I checked the security and sharing and that seems to be OK. 

      I then downloaded the tftp2.exe file and tried that and I get a different error message "Unable to get response from server". The application goes through its process three times. I can see the light for the ethernet port that the computer is connected flashing as the application continues. When finished, the power light on router is flashing. 

      Any help would be appreciated.

      • michaelkenward's avatar
        michaelkenward
        Guru
        Jul 07, 2019

         

        spopiela wrote:

        I tred using the recommended approach to reload the firmware. The TFTP command returns an error message "can't read from local file" . I can ping the router so the setup seems to be OK.

         

        This can happen if the firmware is not where TFTP expects to find it. Check that the path is correct (see below).

         

        I assume that you unpacked the firmware from the zip file.

         

        spopiela wrote:

        I then downloaded the tftp2.exe file and tried that and I get a different error message "Unable to get response from server".

         

        You should not need any external software if you have enabled TFTP on your device.

         

        TFTP is not the easiest trick to perform. It might help to find one of those on-line videos that walks you through the process.

         

        It might also help to try to put the router into recovery mode:

         

        • Power off router.
        • Press and hold the reset button and power on the router.
        • Wait for the router to enter “Upgrade Mode”, about 15 seconds, and release the
          reset button. (The power LED become white and blinks steadily.)
        • The device should then be in tftp recovery mode.

        Before you try TFTP, in command-line mode, change to the folder that contains the firmware.Then try TFTP.