Need help changing/moving my account/email address over to a newer one

[crrr4]

Hello,

I created my netgear account years ago using an old email address and would like to move my account over to the new email address/account if possible. I have looked through several forums and dont see really any resolution for this. 

[FURRYe38]

I believe you can change the email address by logging into the NG profile account and making changes there:

https://accounts.netgear.com/account

Or you'll need to contact NG support for account management help. 

https://www.netgear.com/home/wifi/mesh/orbi/
https://my.netgear.com/support/contact.aspx

[crrr4]

Unfortunately I don't see anywhere to update/change my email address going to https://accounts.netgear.com/. And I cant create a support ticket cause the support included with my router is expired.

[FURRYe38]

You'll need to contact NG support and have them help you then. Nothing we can do here in the forums. 

Can send a forum moderator a message and see if they can help you out.

@DarrenM 

[crrr4]

I finally see the option now, not sure why it wasnt showing up previously, but now I have to delete the second account I created previously so I can change the email address. Is there a way to do this I dont see an option to delete your account?

[michaelkenward]

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@crrr4 wrote:

I dont see an option to delete your account?

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Where are you looking?

[crrr4]

I was able to log into the nighthawk/netgear app on my phone under the account/email address I want to delete and there is an option to delete account. I did that but I am still unable to change my email address it says email address already in use. However I just realized that didnt delete the account, how do I close this account so I can modify my old account with the new ones email address?

[michaelkenward]

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@crrr4 wrote:

I did that but I am still unable to change my email address it says email address already in use.

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Registration for Anywhere Access is not always tied to the same email address as MyNetgear. Nor are they always locked to the same email address as this place.

[crrr4]

Is there a way to delete my Netgear account so I can just update the email address on my old one?

[michaelkenward]

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@crrr4 wrote:

Is there a way to delete my Netgear account so I can just update the email address on my old one?

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Dud you read this?

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