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Netgear Nighthawk R8000P Firmware Update
Firmware not updating manually nor via router web check option. Nighthawk R8000P Current Firmware Version: 1.4.1.50 Update Firmware Version: 1.4.1.62 I have attempted to update the firmware via the Ro...
I also was unable to update router firmware with the Nighthawk App, it would go for about 2 minutes, then fail, saying to "Try Again" later, which never worked. But it succeeded when I used a browser (FireFox) to 192.168.1.1 and chased it down that way.
Greetings,
You may have. Several users have now reported an inability to upgrade. 1.4.1.50 > 1.4.1.62
We haven't heard much about the 1.4.1.64 which I just uploaded successfully. I was not affected by the issues and have used every FW version since 1.4.1.24.
My cusory tests of 1.4.1.64 all passed
Will evaluate wireless performance and stability today.
Wired appears fine.
.
Thanks for the notice. I've logged into my Router and it's stating there is a firmware update available. Tried to update via the routers browser and that does NOT work. Tried via uploading the file as well as TFTP and those methods do not work either.
Netgear has agreed to RMA my router. However, My options are
A: Send the Router back, Netgear will send me a replacement once they recieve my router.
B. Pay $16.90 for Netgear to send me a product and a prepaid shiping label.
I don't want to come across as a "Karen" or "Chad", but my item is still within the 90 warranty period. Why should I have to pay to replace an item that Netgear has determined is defective? And during a COVID environment, where me and my wife are working from home, and my kids are doing schooling online, I can't afford to wait for Shipping of my device there and back. Who knows how long that downtime will be. I sent a resonse requesting the fee be waived. I hope I'm not coming across as unreasonable in this. I try to remain respectful.
My other option is to Return the R8000P to Best Buy where I purchased the extended warranty. However I hesitate to do that because I had an R7000P that I purchased, and that had a physicall broken antenna. Well the Best Buy warrenty replaced that. The next R7000p worked for a year until it started kicking everything off my network. So under the Best Buy warranty I decided to upgrade to the R8000P, which has been solid, but will NOT update firmware to patch security issues. Working from home, I need ensure my data, and my works information is safeguarded. Am I being crazy?
/rant
DESCRIPTION CHARGE
Standard Swap Exchange - (North America only) This shipping option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services. Customers are responsible for the shipping charges when shipping the unit back to NETGEAR. We suggest using a carrier that provides tracking information. NETGEAR is not responsible for packages lost in transit to NETGEAR. The replacement product is shipped by ground with shipping charges prepaid. | Free of charge |
Advance Ground - Home Products - (North America only) The RMA fulfillment center will ship the replacement unit via ground before receipt of defective item, based on product availability. Your order must be received before 6 PM Eastern Standard Time. A prepaid shipping label will be included with your replacement unit. You will be charged a flat fee of $16.90 for Home Products and $19.90 for Business Products for this service option. You must return the failed product to the RMA fulfillment center within 10 business days of receiving the product. If you fail to return the product within 10 business days, you will be billed the current list price. | USD 16.90 |
Advance Next Business Day - Home Products - (North America only) For extra cost, Advance Priority allows you to receive the replacement unit the next business day, based on product availability. Your RMA number must be issued before 7 PM Eastern Standard Time. Along with the replacement unit, a prepaid shipping label will be included. Use the prepaid shipping label to return the defective product to the RMA fulfillment center. You must return the defective product within 10 business days of receipt of replacement product. If you fail to return the product within 10 business days, you will be billed the current list price. When your replacement part is shipped, your credit card will be charged for the amount below. You will be charged a flat fee of $29.90 for Home Products and $49.90 for Business Products for this service option. | USD 29.90 |
Well, Netgear came through. I've processed the RMA, and they have agreed to waive the shipping. Thanks Netgear! Glad I caught this during the warranty period.
dang - i should have stuck to my guns then, i paid the 17.00 fee to have them ship me a replacement first - im just glad it fell under the warrenty as well... but what is going to happed when the next firmware fails and we have warrenty left ?
it's kinda crappy that a hardware failure is preventing an otherwise operation unit to not be able to update the firmware - seems to me more of a firmware problem - it's also kinda crappy that a lot of people have bricked thier routers through no fault of their own by just trying to update the firmware using the instructions provided from Netgear in the first place...
make me kinda go... "hmmmmmmmmmmmm ... what will be the brand of router i will but when i'm ready to upgrade again ??"
Did Netgear say what the hardware issue was that required an RMA?
