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Netgear R7000 not letting cell phones connect to internet but laptops work fine

mitul
Aspirant

Netgear R7000 not letting cell phones connect to internet but laptops work fine

I have the router set up as access point, because I have another service set up as DHCP server host and providing ip addresses.  The internet light on my router is white, but on genie it says internet not connected.  Shows all attached devices on attached without any error message, but will not allow cell phones to connect to internet. Right now I am using my laptop without any issues.  I've tired both guest networks and regular network with same resaults.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 7

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Blanca_O
NETGEAR Moderator

Re: Netgear R7000 not letting cell phones connect to internet but laptops work fine

Hi mitul, 

 

Welcome to NETGEAR Community! 

 

Was this working before? 

What is the firmware version of the router? 

 

Please try to forget WiFi network and connect again. 

 

Regards, 
Blanca 
Community Team

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Message 2 of 7

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Blanca_O
NETGEAR Moderator

Re: Netgear R7000 not letting cell phones connect to internet but laptops work fine

Hi mitul, 

 

Welcome to NETGEAR Community! 

 

Was this working before? 

What is the firmware version of the router? 

 

Please try to forget WiFi network and connect again. 

 

Regards, 
Blanca 
Community Team

Message 2 of 7
Blanca_O
NETGEAR Moderator

Re: Netgear R7000 not letting cell phones connect to internet but laptops work fine

Hi mitul, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

Message 3 of 7
mitul
Aspirant

Re: Netgear R7000 not letting cell phones connect to internet but laptops work fine

the firmware is uptodate, 1.0.9.32_10.2.34

Before I had it set up in AP mode, which was was letting my server issue IP addresses and connect to network files but not letting wirelsess devices connect to the net.

 

Now I have it set up as Router, but it issues its own ip address and will let me connect to net but not my local network b/c it issues ip address starting with 192 while my server issues ip address starting with 10.  Under wan set up i have told the router that the domain name server is my servers ip addess however it will not allow me to turn off DHCP (as soon as i turn this featur off, it will lose all connections and will not let any device connet to the router, I have to do factory reset and start all over.) and DHCP will not allow me to issue address that match my server ip address. 

Message 4 of 7
antinode
Guru

Re: Netgear R7000 not letting cell phones connect to internet but laptops work fine

> I have the router set up as access point, because I have another
> service set up as DHCP server host and providing ip addresses. [...]

   What is this "another service" (server?)?  Does it provide only
client IP addresses, or does it also provide (appropriate) DNS server
and default gateway addresses?

> [...] will not allow cell phones to connect to internet. [...]

   What kind of "not allow" is this?  What's missing in the IP
configuration of the (unspecified) "cell phones"?  Are they getting IP
addresses?  DNS server addresses?  Default gateway addresses?

> [...] Right now I am using my laptop without any issues. [...]

   And how is it connected to anything?  And what is its IP
configuration?

      "My car doesn't work.  What's wrong with it?"

   That's bad enough.  Now add: "I have another car, and it works fine."
What, exactly, is that supposed to tell anyone?

   If your DHCP server was doing its job properly, then I'd expect an
R7000 in wireless-access-point mode to work properly, and that would
normally be the best way to configure it.


   Marking this thread as "Solved!" may not have been the best way to
get more help with this problem.


> Now I have it set up as Router, [...]

   You can expect that to cause new and different problems.  Without
knowing what the actual problem was when you had the R7000 configured as
a WAP, I'd still advise configuring the R7000 as a WAP.  But, if you
want to use two routers, ...

> [...] will let me connect to net but not my local network b/c it
> issues ip address starting with 192 while my server issues ip address
> starting with 10. [...]

   That's one of the problems with cascading two routers.  When a system
on your "10.u.v.*" subnet has a message for a system on your
"192.168.1.*" subnet, it sees it as foreign (not "10.u.v.*"), and so it
sends it to the outside world, where it gets lost.  To make this work,
that system, or the router on the "10.u.v.*" subnet, needs to have an
explicit route to the "192.168.1.*" subnet (using the R7000 as its
gateway).  One solution would be to add a static route on the router for
the "10.u.v.*" subnet like:
      Destination: 192.168.1.0/24
      Gateway:     <WAN/Internet address of the R7000>

   Naturally, that will work properly only if the WAN/Internet address
of the R7000 is fixed (static or reserved), and so you would need to
deal with that somehow.

   Knowing nothing about the main router on the "10.u.v.*" subnet, or
the DHCP server there, makes it hard to offer specific advice.

Message 5 of 7
mitul
Aspirant

Re: Netgear R7000 not letting cell phones connect to internet but laptops work fine

I did not mark this thread as resolved.  I believe netgear rep did.  

See below for how i have it set up right now to allow all devices to connect to the internet.  If i were to change from router mode (which is what it is right now) to AP mode, it will issue ip address in line with my windows server (my primary, and would perefer to be only source of ip address). Then those devices will be able to access files and printers on my network, but will not be able to access internet. 

 

If i keep it in the router mode, the netgear box wants to issue its own set of ip address which are not in line with my network and will not let them access network pritners and files but will let them access the web.  If I uncheck use router as DHCP server then any device other then the laptop i am using to connect to netgear genie will lose all connections to the web, and if i were to renew ip address on the laptop and the laptop losses connection to the genie and web and i end up having to factory reset to get it back up.

 

So now my problem is, how do i set up the router so that i can have attached devices access the internet and my local network.  

 


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Message 6 of 7
antinode
Guru

Re: Netgear R7000 not letting cell phones connect to internet but laptops work fine

> See below [...]

   In-line images in these forums must wait for moderator approval, so I
can't see yours yet.  Copy+paste is your friend.  Otherwise, attaching a
file works without the delay.

> [...] If i were to change from router mode (which is what it is right
> now) to AP mode, it will issue ip address in line with my windows server
> (my primary, and would perefer to be only source of ip address).

   No, if you change it from router mode to AP mode, then "it" won't
issue anything; _something_else_, not the R7000, "will issue ip address
in line with my windows server".  I don't know where that DHCP server
is, but I'm confident that it would not be on the R7000, because "AP
mode" disables the DHCP server on the R7000.

> [...] Then those devices will be able to access files and printers on
> my network, but will not be able to access internet.

   Perhaps, but, with my weak psychic powers, I can't see the IP
configuration of those devices.

   "not be able" is not a useful problem description.  It does not say
what you did.  It does not say what happened when you did it.  As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.

> If i keep it in the router mode, the netgear box wants to issue its
> own set of ip address which are not in line with my network [...]

   Right, because, in router mode, it has its own subnet.  (That's why
WAP mode would be a better choice for the R7000 than router mode would
be.)

> [...] and will not let them access network pritners and files but will
> let them access the web. [...]

   A more accurate description would be that devices (including the main
router) on the main-router subnet can't find the devices on the
R7000-as-router subnet, because they have no route to the
R7000-as-router subnet, as explained above.

> [...] If I uncheck use router as DHCP server [...]

      "Doctor, it hurts whan I do this."

      "Don't do that."

   If you configure the R7000 as a router, then you'll probably need a
DHCP server on the LAN subnet of the R7000.  The R7000 provides one, if
you don't disable it.  But that still won't tell devices (including the
main router) on the main-router subnet how to find devices on the
R7000-as-router subnet, as explained above.

> So now my problem is, how do i set up the router so that i can have
> attached devices access the internet and my local network.

   My advice is the same as before: Configure the R7000 as a WAP, and
figure out what's wrong with your (unspecified) DHCP server (whatever it
is), which prevents it from providing proper data to the devices which
are connected to the R7000-as-WAP.  I still know nothing about your main
subnet, other than "ip address starting with 10".  Useful information
would include: what it uses as a router to the outside world, what the
DHCP server is on that subnet, and what IP parameters that DHCP server
provides to its client devices.

   If you insist on using two routers (as routers), then add a route on
the main router to enable it to find the devices on the second-router
subnet, as explained above.

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