Netgear R7500v2 not broadcasting 5G network

[slsutton6]

Hello all,

Brand new router, latest firmware, 5GHz LED is illuminated, 5GHz service is turned on in the setup menu, and I can see the 2.4 GHz network and it operates normally, please advise.  And yes, the device I am using is 5GHz capable.

Thank you,

Stev

[slsutton6 · Accepted solution]

Hello James,

I did not get a chance to troubleshoot the issue because the issue went away on its own and I have not been able to recreate it.

Thanks,

Steve

[JamesGL]

Hi slsutton6,

Update the firmware of the router. Reset and reconfigure after.

[JamesGL]

Hi slsutton6,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

[slsutton6 · Accepted solution]

Hello James,

I did not get a chance to troubleshoot the issue because the issue went away on its own and I have not been able to recreate it.

Thanks,

Steve