NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear R7800 drop internet connection
Just updated our R7800 router to the latest firmware and it is now dropping the internet. What do I need to do to fix?
NETGEAR - this release needs fixed so that it doesn't cause customers issues w...
Go to
https://www.netgear.com/support/
and put in router model. You will see a selection for previous firmware. Select that and then what version you want. After that do manual update through the netgear genie when logged into the router. Just keep track as to where you downloaded the firmware as you will need that for the manual update. Not hard to do. Should be in the manual.
Go to
https://www.netgear.com/support/
and put in router model. You will see a selection for previous firmware. Select that and then what version you want. After that do manual update through the netgear genie when logged into the router. Just keep track as to where you downloaded the firmware as you will need that for the manual update. Not hard to do. Should be in the manual.
The firmware 1.0.2.60 (and possibly 1.0.2.58) appear to be flawed and are causing WiFi to drop out. I reverted the firmware back to 1.0.2.52 and this was still happening until I did a hard reset (hold in the reset button on the back of the router with a paperclip for 7 seconds) and then reconfigured all router settings.
After installing the new firmware 1.0.2.60 the WiFi was dropping every 15 minutes like clockwork, though wired connections do not drop at all.
Probably Netgear should take down the flawed firmware until it can be fixed. Don't forget to reset and reconfigure after going back to the old firmware, or the problem will keep happening.