Netgear support R7800

My router will no longer keep its settings and goes back to the default settings when power cycled. It is also randomly rebooting now. It's only 3 months past the warranty date. The last router I owned never stopped working, I upgraded it for newer technology/speed. This is crazy.

I have tried resetting the router, and reinstalling the firmware from the support site, 1.0.2.82

Since it is our of warranty how do I find out if I can get it fixed? I can't find a way to get to the support team to tell me what my options are. I want to find out if the cost of sending it in for repair is worth it.

ChesticlesMcgee
Apr 11, 2021
Just wanted to follow up, in case anyone else is searching for a solution, beyond warranty....

I tried all the older firmware versions from Netgear back to .68, and they all failed for me. From my research, .68 seemed to be what everyone said was the most stable version with the least bugs. They would never save the settings, and it still continued to randomly reboot.

I found in my search that DD-WRT was compatible with this model. I didn't have anything to lose, so I tried installing the DD-WRT firmware. I had some weird initial issue with it freezing the web pages with the latest version, 44719, using the DD-WRT Factory image. I reloaded the previous version of DD-WRT, 40559, using DD-WRT Webupgrade. Everything worked. When I rebooted the router, it no longer lost the settings. I then tried the upgrade back to 44719 using DD-WRT Webupgrade, and everything is working great. 24 hours and so far so good.

Time will tell if this works. I'll try to remember to check back in a week and leave an update. It looks promising so far, and if this works, saved me a lot of money to replace it. I hope this might be useful to others that run into the same issue.

Many thanks to the folks that tried to assist me. I really appreciate it.

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Netgear support R7800

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